Metropolitan Operations Manager

O’Brien® is an iconic brand and is dedicated to delivering quality and expertise in everything we do for our customers, whether it be glazing, vehicle glass repair and replacement and electrical and plumbing. Our Metropolitan Operations Manager is accountable for the profitable growth & operational performance of the Glazing, Home and Business team across Metropolitan South Australia. We are looking for an experienced leader with previous experience in the building, field services or glass industry with a passion for operational growth and excellence. You will be successful in this role through the timely and accurate execution of operational plans that support maximising profitability, customer service excellence and competitive operational efficiency, whilst ensuring the protection of infrastructure, assets, and compliance to operational standards. About the Role Financial delegations in accordance with company policy to achieve financial targets for your region, which includes the responsibility for the whole of P&L, including working closely with key stakeholders to drive overall success. Stakeholder management across various internal leadership teams, operational teams, business partners & external customers, suppliers, industry bodies, trade unions and partners. Lead practices and behaviours such as attraction, retention, and management of your team (including onsite and remote teams) and your customers ensuring effective practices and communication against business plans and objectives. Maximise performance in commercial and consumer conversion, operational KPI’s and through the innovation, development and protection of our infrastructure, technology, and assets. Achieving and maintaining operational excellence within safety compliance and assessment, glazing competency, technical estimates and quality control and management. Maintain, support, and monitor Supply Chain Management, through effective inventory management, overseeing the system and process of stock, purchasing and ordering including maintaining and supporting supplier operations. About You Minimum of 3 years experience as a State or Regional Manager or equivalent within the Glass Industry, Building or Construction. Glass experience preferred. Demonstrated experience in growing sales at a local level. Demonstrated leadership and management experience, where you have led by example in developing and maintaining internal and external relationships, respect, and trust. Experience leading change to drive and create new possibilities that align with our business objectives and functional strategies on an ongoing basis. Be relentless, resilient, tenacious, and accountable for short and long-term goals, by removing barriers, supporting, and managing teams to ensure they remain focused in their successful delivery and achievements. Ability to attract, develop and retain the best talent through effective recruitment and selection processes, succession planning and ensuring the team is set up for success and provided coaching and development where needed. Position: Laptop, Phone, Vehicle Allowance & Eligibility for Annual Bonus based on KPI's Staff Discount: Receive discounts on products & services. Wellness Program: Access to our Employee Assistance Program. Employee Rewards: Employee rewards and exclusive discounts across thousands of retailers. Community Support: Ability to support your favourite charities and community, including a paid volunteer day each year. Leadership Development: Online and facilitated training programs to support your growth and development. If you are looking for a rewarding career with a nationally recognised household brand, Apply Now and send through your most recent resume in application for the position. At O'Brien® , we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents. #J-18808-Ljbffr