Library and Learning Services Officer

vor 2 Wochen

City of Greater Dandenong, Österreich Chisholm Institute Vollzeit

Join to apply for the Library and Learning Services Officer role at Chisholm Institute . Part‑time (0.8 FTE), Fixed term. Salary: $68,318 p.a. Plus Superannuation. Dandenong. About the Role Chisholm is seeking an experienced Library and Learning Services Officer for our Student Support and Engagement team. Responsibilities Seek out and greet customers to actively identify how to support students' current need(s) immediately and locally rather than directing or referring customers elsewhere. Respond to and actively problem‑solve general customer enquiries about a diverse range of Chisholm services including student support and engagement, enrolment procedures, classroom locations, basic course information, and library information. Respond to customer enquiries as a first point of contact across numerous service channels, including face‑to‑face, email, phone and online. Assist to develop a strong service culture and commitment to the delivery of professional and diverse information and support services across the team. Qualifications Required A relevant qualification at a minimum of Diploma level or a combination of lesser qualification and significant library experience. Competent skill and familiarity with 21st Century teaching tools and software used in TAFE and Higher Education sectors (e.g. Moodle, Alfresco, Timetabling and Course Information Registers). A strong (Intermediate) level of competency using MS Office (Word, Excel and Email). Demonstrated experience in assisting others by troubleshooting and applying proactive problem‑solving skills. Highly developed oral communication skills, as well as highly developed interpersonal and customer relation skills. Current experience in providing customer service support in a complex and demanding educational environment. Ability to work collaboratively and adopt a teamwork approach. Demonstrable current experience and knowledge of Library procedures and practices. Benefits An inclusive work culture – Chisholm is resolutely diverse and celebrates our people’s unique contributions. Professional Development – continue to grow your career. Networking opportunities with industrial partners. State‑of‑the‑art facilities on our campuses. Free on‑site parking as well as locations close to public transport. Free Employee Assistance Programme – get the support you want. It’s confidential. Application Process Your application should include: A cover letter. Your resume. Contact details of three (3) referees. Appointment to this position is subject to satisfactory completion of Safety Screening requirements including: Verified copies of qualifications and transcripts as listed in your resume. Current valid Employee Working with Children Check. Verified copy of unrestricted rights to work in Australia. Verified National Police Check. If this is the job for you, please apply online now. Applications for this position close at 5pm Tuesday 9 December 2025. Contact Questions regarding the position or require further information? Please contact Maddy Lawrence ( ) or email the Belonging & Inclusion Lead at Chisholm reserves the right to withdraw an advertised position at any stage. We are committed to a fair and equitable merit‑based recruitment process for all our candidates. If you have specific accessibility or support requirements please contact our Belonging & Inclusion Lead by emailing Find out more about us by visiting our Website and social media sites. #J-18808-Ljbffr

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