Data Analyst

Data Analyst – Metro Trains Melbourne Join to apply for the Data Analyst role at Metro Trains Melbourne . At Metro, we are one team, united in our purpose of moving Melbourne. We believe in fostering an environment where your skills, talents, and aspirations can thrive. We look forward to supporting you as you plan the next chapter of your career at Metro. Receive a free Myki Pass that allows free public transport in Victoria. Hybrid working (3 days in the office per week) with a salary range between $130k-$150k inclusive of super. Access a wide range of corporate discounts, including healthcare, fitness, finance, and more. About the Team Metro’s Operations & Passenger Delivery team is committed to keeping Melbourne moving by delivering exceptional passenger experiences through on‑time, reliable, safe and efficient services. We achieve this through face‑to‑face interactions by our frontline teams, supported by our safety operations, operational readiness and network performance teams. About the Role Our Analytics Team, within the Performance, Planning and Reporting department, is responsible for partnering with the rest of the division to understand business objectives and needs, solving problems, and answering questions through data and analytics. The Data Analyst role analyzes and identifies trends in data to inform decision‑making in the short to medium term. This role will have a strong focus on future network changes and the analytics, reporting and insights leading up to and post this implementation. Role Duties and Responsibilities Analyze performance and success of changes, identify key learnings and assess impact of changes on performance, reliability and customer experience. Prepare weekly and monthly performance reports for internal and external stakeholders. Assist in identifying improvements to train running reliability and service delivery performance in each of the operating groups. Assist with daily and weekly forums to identify and resolve causes of delays to the network and improve cross‑functional interdependencies. Collect, analyze and establish trending patterns for train performance data available to MTM. Develop methods of effectively communicating (including data visualisations) data to various internal stakeholders. Ensure where possible improvement initiatives align with MTM business plan, the strategic operations plan and other business improvement initiatives. Participate in and support MTM's ongoing business improvement process. Review data sources and establish consistent measures and classification in each area of the operating group. About You Tertiary qualification in Business, Science, Analytics or Engineering. Experience in PowerBI and data visualisations through dashboarding. Knowledge of SQL, R or Python. Strong analytical skills to be able to identify trends, patterns, and insights from data. Ability to translate and communicate complex technical information to various non‑technical stakeholders ensuring the information is understood. Ability to work autonomously and in a team. Previous work experience in data analysis and reporting proficiency to provide relevant information to influence business implementation of processes to create efficient outputs. Previous work experience in working with diverse stakeholders to deliver analytics. Operations, public transport or rail industry experience is a nice to have. Next Steps If this role resonates with your values, experience, and career aspirations, join us and get onboard to help move Melbourne Don’t meet every single requirement? As an inclusive and diverse workplace, we encourage all applicants to apply. Metro is committed to making reasonable adjustments to provide a positive, barrier‑free recruitment process for candidates with specific access needs. Candidates who require adjustments are encouraged to declare this in their application, so that the contact person for the position can discuss your needs. To Apply Submit your resume and cover letter at the time of application. Applications close Wednesday 10th of December EOD. Please note that shortlisting may commence prior to the closure date. Pleasenote: only applications with the right to live and work in Australia will be considered for this position. Metro’s Commitment to a Diverse, Equitable, and Inclusive culture Metro acknowledges the Victorian Traditional Owners of the land on which our rail network operates, the Wurundjeri Woi Wurrung and Bunurong peoples of the Kulin Nation. At Metro, we know that a diverse, equitable, and inclusive company is a more innovative and successful one that reflects the communities we serve. We strive for a workplace where everyone is treated fairly and respectfully. A workplace that provides equitable access to opportunities, resources, and where individuals can bring their whole selves to work. In addition, being recognised and rewarded for their contribution to our collective success. We are committed to fair, equitable and merit‑based employment and recruitment practices, and we encourage all interested applicants to apply. #J-18808-Ljbffr