Ticketing & Accreditation Coordinator - 12-Month Fixed Term (Parental Leave Cover) – 0.8 FTE / [...]

Ticketing & Accreditation Coordinator – 12‑Month Fixed Term (Parental Leave Cover) – 0.8 FTE / 4 days per week Join to apply for the Ticketing & Accreditation Coordinator – 12‑Month Fixed Term (Parental Leave Cover) – 0.8 FTE / 4 days per week role at Melbourne Cricket Ground The Melbourne Cricket Club (MCC) has the public responsibility of managing one of the largest and most successful stadiums in Australia and the world – the Melbourne Cricket Ground (MCG). The MCG is host to more than 70 major events annually, attracting over four million patrons and visitors. Our purpose is to move Australia through the transformative power of live sport, entertainment and culture. Our values underpin how we operate and what we stand for as an organisation. This includes respecting the past while we shape the future, striving for excellence, lending a hand to others and playing with pride, passion and purpose. The Venue & Event Services department is responsible for the planning and delivery of all major events staged at the MCG and employs approximately 1,000 event staff. Ticketing, accreditation and access control services are critical to efficient and effective event delivery and the overall success of events at the MCG. The Ticketing Services team liaises with venue hirers to establish and maintain appropriate ticketing requirements and provides a responsive and high-quality service to all internal and external customers. Due to an upcoming period of parental leave, an excellent opportunity has arisen for a Ticketing & Accreditation Coordinator to join this team on a 12‑month fixed‑term contract (0.8 FTE / 4 days per week) . Reporting to the Ticketing & Accreditation Manager, the goals of this role include (but are not limited to): Ensure ticketing services at the ground are best practice Ensure optimum efficiencies in relation to establishing, maintaining and monitoring appropriate ticketing and accreditation requirements and access control systems at the MCG Provide match‑day support to the Stadium Management Centre during events Supervise and coordinate (or assist with) all aspects of events management during events, ensuring all procedures are adhered to, thus maintaining an integrated, organised and successful event Liaise with event hirers to establish and agree on the event seating configuration and ticketing price reserves Manage the venue on event days when rostered as event manager Respond to patron complaints relating to ticket or seating issues Liaise with internal and external stakeholders such as AFL and Cricket Australia/Victoria representatives For a more detailed description of the role please click here. To be considered for this position, you will need the following: Ticketing background is necessary Experience in the Event/Sport/Venue or relevant industry Team player who has a collaborative and respectful approach to peers, subordinates and superiors High level of knowledge with Microsoft products – Word, Excel, PowerPoint, Outlook Strong understanding of and experience with computerised ticketing systems Exceptional time‑management, organisational skills and attention to detail High quality of written and oral communication skills with the ability to problem‑solve efficiently Commitment to operate within an effective team environment Tertiary qualifications in events field or relevant fields If you would like to work for an iconic organisation on iconic events, and take the next step in your Ticketing career and have the skills and experience outlined above, we would love to hear from you. Submit your application including a cover letter, a current CV and complete the online questionnaire via the ‘Apply’ tab on this page. This ad may be withdrawn prior to the closing date depending upon the volume of applications received. The Melbourne Cricket Club is committed to creating a diverse, inclusive and welcoming working environment. We actively support and encourage people of all backgrounds – gender, age, ethnicity, race, cultural background, First Nations, disability, religion and sexual orientation – to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. If you have any reasonable adjustment requests or support requirements to assist you in completing the application, please email before proceeding. To ensure the safety and wellbeing of our staff, contractors, and patrons, as part of the conditions of the offer of employment, successful candidates must have had two doses of an approved COVID‑19 vaccine or provide evidence of a lawful exemption. The MCC will discuss the exemption and your personal circumstances with you. This role is subject to relevant pre‑employment checks including National & International police checks, right to work in Australia & Victorian Working with Children checks. #J-18808-Ljbffr