Senior It Support Officer
vor 2 Wochen
About Us DCC specialises in 24-hour residential care, allied health, outreach support, community access, supervised family contact, and transport. It is dedicated to creating a warm, friendly home environment for our children and young people and empowering them with the skills needed to live independent lives. About the Role Reporting to the ICT Manager, the Senior IT Support Officer will serve as a key link in DCC's ICT team, providing advanced technical support, managing Helpdesk escalations, and ensuring smooth daily ICT operations. The role includes systems administration across Microsoft 365, Intune, networking, and endpoint management to keep core systems secure and up to date. You will assist the ICT Manager with major projects such as system migrations, compliance audits, and infrastructure upgrades, contributing technical expertise to digital transformation efforts. Additionally, you will mentor junior staff, maintain documentation, and deliver small ICT projects aligned with organisational goals. Key Responsibilities Resolve escalated ICT issues (Microsoft 365 administration, Intune, Exchange, Teams, SharePoint permissions). Ensure complex tickets are closed within agreed SLAs. Monitor ticket queues, prioritise workloads, and coach and supervise the Helpdesk Officer. Promote consistent service standards and customer focus across the team. Carry out regular ICT admin tasks (licensing, mailbox setups, Intune compliance reports). Support lifecycle management of laptops, phones, and other devices. Lead or support small ICT projects (hardware rollouts, user migrations, phone system configurations). Maintain knowledge base, asset register, and procedure documentation. Support the ICT Manager with operational tasks that underpin cyber security and compliance requirements (ACSC Essential 8, privacy), by maintaining technical controls, testing systems, and preparing reports. Occasional travel to other DCC locations as needed. What's on Offer Company laptop and mobile phone provided Ability to claim back KM's for travel to DCC locations Access to our Employee Assistance Program Qualifications / Requirements ICT qualifications or equivalent experience. Strong knowledge of Microsoft 365, Intune, and Windows environments. Experience with scripting or automation tools (e.g., PowerShell). Proven troubleshooting and problem-solving ability. Experience mentoring junior staff or supporting a service desk function. Excellent communication and customer service skills. Working with Children Check or willing to obtain. Satisfactory national police check or willing to obtain. Satisfactory LCS check or willing to obtain. If this sounds like an opportunity for you, or should you have further questions or require more information, please contact . We're serious about diversity and cultural inclusivity. Deadly Community Connections is an employer of equal opportunity and encourages people from a background of CALD, LGBTQIA+, women, and First Nations people to apply. #J-18808-Ljbffr
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Senior IT Support Officer
vor 3 Wochen
City of Brisbane, Österreich Soundsolutionstherapy VollzeitAbout Us: DCC specialises in 24-hour residential care, allied health, outreach support, community access, supervised family contact, and transport. It is dedicated to creating a warm, friendly home environment for our children and young people and empowering them with the skills needed to live independent lives.About the Role: Reporting to the ICT Manager,...
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IT Support Officer
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IT Support Officer
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City of Brisbane, Österreich Monadelphous VollzeitAcross the Monadelphous workforce, you will find stories of people who took an opportunity to make a difference with us and built a career and lifetime friendships as a result. We employ over 7,500 highly skilled people who contribute positively to our operations and the communities in which we operate. Ours is a culture built over 50 years, and it’s the...
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