Senior Quality and Compliance Officer

Nexus Inc is an NDIS registered, not-for-profit organisation. We employ approximately 750 staff statewide who provide support and development opportunities for people who require physical, social, and psychological supports. Nexus Inc supports clients living with disability throughout Southern, North-West and Northern Tasmania. The Role We are seeking a Senior Quality and Compliance Officer to join our Quality and Compliance team. This role will provide reporting and compliance documentation inline with relevant processes and best practice guidelines including the National Disability Insurance Scheme’s (NDIS) Quality and Safety Framework. Our Senior Quality and Compliance Officer plays an important role in contributing to organisational risk management, regulatory and licensing requirements and continual organisational improvement. Key Responsibilities Maintain an understanding of the relevant statutory and regulatory operating requirements, monitor regulatory changes and provide recommendations. Support the business in embedding a complete and consistent application of contemporary information management and associated processes (including quality, safety and environmental management). Undertake desktop and field-based internal audits to promote, verify and report on compliance, and facilitate continuous improvement. Investigate and respond to issues and audits regarding compliance with operational contract service delivery outcomes. Identify operational and compliance risks and provide recommendations to the Manager Quality, Compliance and Workplace for consideration and implementation. Encourage continuous improvement and identify opportunities and initiatives. Report and review hazards and incidents to understand cause, recommend actions to prevent future issues, and monitor effectiveness of mitigations. Contribute to investigations and determine causes of noncompliance, irregularities and errors resulting from compliance work. Assist with adapting procedures, systems and controls to meet compliance requirements. Other duties as required from time to time in relation to the area of expertise. Selection Criteria Demonstrated leadership and ability to promote a positive compliance and risk mitigation culture and continual improvement. Demonstrated experience in a compliance discipline. Demonstrated experience and competency in the implementation and evaluation of safety, environmental and quality systems to ensure compliance with legislation and regulations. Ability to understand and apply relevant legislation, regulations, policies and standards. Well-developed computer skills including data management and analysis. Ability to work under pressure and meet deadlines and changes in priorities while maintaining capacity to plan, organise and prioritise tasks. High level of interpersonal skills with experience in negotiation, organisation, problem solving and customer relations. Ability to work effectively with people at all organisational levels. Well-developed interpersonal skills combined with excellent verbal, written and presentation skills. Qualifications and experience Experience in any of the following areas: complaints/incident investigation and management, continuous improvement and/or OHS and risk reporting. Experience in a similar position in the not-for-profit sector (desirable). Experience in internal auditing (desirable). Relevant tertiary qualifications, complete or in-progress (desirable). Working in the disability sector requires the following: Current National Police Check (no more than 6 months old). Current Working with Vulnerable People Card (with an NDIS endorsement/employment type). To apply for this role: Please apply via the submission form on the ‘Working for Nexus’ page on the Nexus Inc website. Applications close 11:55 pm Sunday 7 December 2025. To be considered for this role you must address the Selection Criteria detailed above. Please note: The recruitment process for this position will start prior to the closure date. For any queries in regard to this role, or for the full position description, please contact the recruitment team via email: ****@nexusinc.org.au. #J-18808-Ljbffr