Clinical Nurse Consultant 2 Case Manager – Complex Care and Frequent User Management Program

Employment Type Permanent Full-time Position Classification Clinical Nurse Consultant Gde 2 Salary Range $135,826 per annum – $138,534 per annum + 12% super and benefits Location NSW Ambulance State Operations Centre, Sydney Olympic Park Applications Close Midnight on Sunday 21st December 2025 Overview Are you an experienced Clinical Nurse Consultant with advanced clinical expertise and a strong commitment to trauma‑informed care for people with complex needs? Join our team as a Clinical Nurse Consultant 2 Case Manager and apply your clinical expertise, contributing to service development, quality improvement, and research‑informed practice – while fostering a collaborative and positive team culture. About the Opportunity The Complex Care and Frequent User Management (CCFUM) Program is a statewide clinical initiative aimed at improving outcomes for patients with chronic and complex health conditions, including those who frequently present to NSW Ambulance. The CNC2 Case Manager is a senior clinician with advanced expertise in one or more of the following areas: mental health, drug and alcohol, pain management, and chronic and complex care. This role is responsible for the strategic design, implementation, and evaluation of targeted clinical interventions that support high‑need patients across New South Wales. Key responsibilities Leading the development and delivery of patient‑centred interventions that promote safe self‑management, reduce avoidable ambulance presentations, and support NSW Ambulance in providing appropriate, tailored care. Conducting comprehensive bio‑psycho‑social assessments and delivering case management to individuals who may face barriers accessing or engaging with appropriate clinical services. Applying clinical judgement and evidence‑based practice to design and implement personalised care plans that align with current policy, legislative frameworks, and clinical governance standards. Collaborating with internal and external stakeholders to ensure interventions are responsive to patient needs and system priorities. Monitoring outcomes and continuously improving care strategies to ensure effectiveness and sustainability. About You We’re looking for someone who has Current registration as a Registered Nurse with Authority to Practice from the Australian Health Practitioners Regulation Agency (AHPRA) with at least five years post‑graduate nursing/midwifery applied in a mixed clinical environment and/or across a range of services. At least 3 years full‑time equivalent experience working in the specialty fields of either mental health, drug and alcohol, pain management, and/or chronic and complex care. Post‑graduate nursing qualifications relevant to the speciality field, or evidence of working toward same or other qualifications or experience deemed appropriate. Demonstrated experience in the development and delivery of clinical interventions that reflect patients’ bio‑psycho‑social needs. Experience working with psycho‑socially vulnerable individuals who experience challenges engaging with health care providers. Demonstrated understanding and experience of models of case management as they relate to patient health case management. Demonstrated highly developed problem‑solving skills and an ability to make decisions based on sound judgements. Effective communication and interpersonal skills for negotiating with internal and external stakeholders who often have competing interests; excellent written skills with the ability to prepare reports, policies and formal correspondence. Demonstrated capacity to successfully manage competing priorities and to work with minimal supervision and knowledge of the use of Microsoft Office packages. Benefits Salary packaging: Up to $9,000 for living expenses + $2,600 for meals & entertainment. Novated leasing options. Public transport accessible locations. Flexible & hybrid work arrangements. Monthly Paid Day Off (ADO) + extra public holiday. Growth opportunities & career pathways. Discounted gym access for you & your family (Fitness Passport & Medic‑Fit). Private health insurance discounts. Free, confidential staff support program. How to Apply Please respond to the below three questions (max 4000 characters including spaces) and submit this with your CV and other required information. Question 1: Describe a time when you have worked with a patient with significant vulnerabilities, complex needs, and comorbid health conditions to assess their needs and implement person‑centred care planning and intervention in collaboration with other stakeholders. In your response, please reflect on your clinical process and provide reasoning in accordance with evidence‑based practice and with respect to relevant policy and legislative requirements. Question 2: Describe a time you have managed multiple clinical responsibilities and project requirements in a resource‑poor environment requiring high‑quality outcomes and deliverables. What strategies did you use, including communication, monitoring and feedback mechanisms to ensure your work was on target? Describe them in detail. Need more information? If you have any questions, contact us. Contact Please contact Fiona I’Anson via if you have any questions about this role. For candidates who would like support in applying at NSW Ambulance please contact Leonie Garvey Abel Workforce Engagement Coordinator at Support is also available through the stepping up website. Please contact if you require any adjustments to the recruitment process so we can support you in presenting your best self. Child Safe Employment NSW Ambulance is dedicated to fostering a child‑safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well‑being of children and young people, actively working to protect them from harm and abuse. The consequences for employees who engage in inappropriate behaviour are serious and could result in the termination of a person’s employment. About NSW Ambulance NSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW. We take a values‑based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and Empowerment. NSW Ambulance is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, neuro‑diverse individuals, and people with disabilities to apply #J-18808-Ljbffr