Operations Manager Medical

Role Overview Operations Manager Medical – Join UFS Healthcare Ltd as a full‑time operations leader responsible for portfolio management of multiple medical centres across Ballarat. These two permanent positions report directly to the Chief Operating Officer and carry an annual salary range of $90,000–$97,000 plus superannuation. UFS Healthcare is a profit‑for‑purpose mutual organisation committed to reinvesting earnings to benefit its 100,000+ members and the surrounding community. Key Responsibilities Oversee day‑to‑day operations across assigned medical centres, ensuring efficient workflows and optimal resource allocation. Develop and monitor operational KPIs, including patient access and service delivery, to enhance overall efficiency. Manage operational budgets and drive strong financial performance across all sites. Ensure compliance with legislation, regulations, and maintain RACGP accreditation standards. Create and implement business growth strategies for the portfolio. Analyse practice data to identify opportunities for service improvement and expansion. Lead, mentor, and develop administration teams and practice leads, fostering a positive workplace culture. Build and maintain strong relationships with GPs, allied health professionals, and practice nurses. Implement workforce planning strategies and support recruitment and retention initiatives. Champion professional development opportunities and promote teamwork excellence. Collaborate with the Clinical & Quality Manager to maintain high standards and accreditation. Develop patient‑experience enhancement strategies and manage feedback systems. Support evidence‑based models of care and drive continuous quality improvement initiatives. Qualifications & Requirements Minimum five years of operational management experience within primary healthcare settings. Proven track record managing multiple sites or services simultaneously. Strong business development experience with practice growth strategies. Expert knowledge of Medicare billing systems, MBS items, and compliance requirements. Demonstrated success in budget management and financial performance. Tertiary qualifications in health administration, business management or related field (desirable). Experience with RACGP accreditation processes and standards compliance. Valid Australian driver’s licence and willingness to travel between sites. Outstanding people‑leadership skills with the ability to inspire and motivate diverse teams. Excellent stakeholder‑management skills with medical practitioners, GPs and nurses. Results‑oriented approach with strong commercial acumen and problem‑solving abilities. Benefits Competitive salary package and superannuation. Generous staff discounts across 19 pharmacies, four medical centres and eye‑care services. Flexible work arrangements including time‑in‑locus and RDO accrual. Work‑life balance in a supportive, values‑driven environment. Professional development opportunities to support career progression. Why UFS Healthcare? UFS Healthcare is advancing integrated health care across western Victoria, with a portfolio that includes 19 pharmacies, four medical centres, Ballarat Urgent Care Clinic and an expansion into dental and additional services. The organisation values a purpose‑driven culture and is committed to empowering members to live longer, healthier lives. Application We encourage applications from candidates of all cultures, identities and abilities. Note: you must be eligible to live and work in Australia. For a confidential discussion, please contact Lauren Baker, Chief People & Culture Officer. Location: Ballarat, Victoria, Australia. #J-18808-Ljbffr