Customer Service Account Manager New
Vor 3 Tagen
Full time opportunity Tullamarine location Career growth Location: Tullamarine Salary: $80K + Superannuation Full - Time contract About the Company Our client is an international leader in logistics and freight forwarding with a global reach of over 100 countries. As a result of recent acquisitions and significant expansion, we are looking to add a new Customer Service Account Manager to their team in the Northern suburbs of Victoria. About the Role We are seeking a hands-on Customer Service Account Manager to be based out of their Tullamarine site. In this role, you will be responsible for intercepting shipping orders, keying orders into the system, conducting follow-up to requestors, customers and foreign company offices. You will be responsible for all communication between the various departments within the company and its customers to solve and support in operational duties, ensuring growth of volumes and GP and cross-selling initiatives. Key Responsibilities Processes orders for shipment received from customer or foreign company offices. Compile, sorts and verifies accuracy of data to be entered. Examines records such as bills of lading and related documents of shipments and informs customer of unit prices, shipping dates, anticipated delays and any additional information needed by customer. Submit into the system total cost for customer, records or file copies of orders received as requested. Drive better overall sales and marketing intelligence / insight into their target assigned. Acquire new traffics import, export, and additionally local services, post landing, customs clearance and spot business opportunities. Drive new revenue streams through better execution on of their marketing & lead generation campaigns and programs into the target assigned. Take marketing operational costs out of their business, thus, driving better marketing ROI. Confers with operations clerk to expedite or trace missing or delayed shipments. Investigate overdue and damaged shipments or shortages in shipments for customers and / or air and ocean carriers. Analyse complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis. About You Previous experience in customer service, preferably within freight forwarding. Strong communication and interpersonal skills with a customer-first mindset. Proficiency with TMS software, specifically CargoWise. Expert proficiency with Microsoft Office Suite and Excel. High attention to detail and accuracy when processing orders and entering data. Ability to manage multiple priorities in a fast-paced environment. Strong problem-solving skills and the ability to resolve issues independently and efficiently. Excellent organisational skills and the ability to work collaboratively across departments. What’s in it for You? Competitive annual package. Onsite secured parking available. Opportunity for organic career growth. Immediate start for right candidate. Next Steps? If you have the skills and experience we are looking for, we want to hear from you Apply now to take the next step in your career. Apply Now Submit your application via the link with a resume formatted as a Word document apply now for an immediate start. Consultant Reference number : Profession : Call Centre & Customer ServiceCustomer Service Company : NW Professional Services- Professional Date posted : 4th Dec, 2025 #J-18808-Ljbffr
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