Business Analyst
vor 1 Tag
Base pay range A$750.00/daily - A$950.00/daily Hybrid | Brisbane | Day Rate Contract | Meaningful Work in a Purpose-Driven Organisation A leading national not-for-profit organisation is embarking on a major uplift of its IT Service Management capability and ServiceNow platform. We are seeking an experienced ServiceNow / ITSM Business Analyst to join the ICT team and play a pivotal role in shaping the future of service operations across a large, complex, people-focused environment. If you're a BA who thrives in structured analysis, service improvement, process mapping and translating real business needs into actionable ServiceNow requirements, this is an opportunity to make a huge impact within an organisation that truly changes lives. Why You'll Love This Role Work for a mission-driven NFP creating meaningful outcomes for communities across Australia Contribute directly to an organisation-wide ServiceNow uplift and modernisation Hybrid working environment with a supportive, collaborative team Work across business, technology, operations, and service management Deliver work that directly improves service experience for thousands of end users What You'll Be Doing As the ServiceNow / ITSM Business Analyst, you will: Analyse and document As-Is ITSM processes, SOPs and service workflows Design To-Be processes aligned to ServiceNow best practice Develop detailed, traceable functional and non-functional requirements using Azure DevOps Produce ITSM-aligned SOPs, work instructions, RACI diagrams and process documentation Support ServiceNow configuration by ensuring requirements are clear, testable and structured Facilitate workshops with ICT, vendors and business stakeholders Support SIT and UAT cycles through test scenario development and requirement validation Work closely with Service Desk, ICT Operations and Solution Architects to ensure operational readiness What You'll Bring Essential 5+ years Business Analyst experience in medium-large technology environments Strong exposure to IT Service Management, ITIL frameworks and service operations Demonstrated experience with ServiceNow ITSM (Incident, Request, Change, Knowledge, CMDB or Catalog) High capability in process mapping (BPMN) and process improvement Hands-on experience with Azure DevOps for requirements, traceability and testing Strong documentation skills - SOPs, work instructions, user stories, functional specs Confident workshop facilitator and stakeholder communicator Desirable ITIL certification Experience in NFP, education or community-focused sectors ServiceNow certification or participation in SN implementation projects Exposure to CRM/ERP/Cloud environments What's On Offer Work within a values-led, purpose-driven organisation Contribute to a critical ITSM uplift that will transform operational support Hybrid working flexibility (Brisbane HQ) Highly supportive team culture with strong leadership Contract through to mid-2026 Seniority level Mid-Senior level Employment type Contract Job function Information Technology Industries Technology, Information and Internet #J-18808-Ljbffr
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Business Analyst
vor 2 Wochen
City Of Melville, Österreich Business VollzeitBusiness Analyst Salary : HSO Level G6 $106,410 - $115,058 pro rata Location : Murdoch Unit / Division : Fiona Stanley Hospital Business Work Type : Casual, Fixed Term - Full Time, Fixed Term - Part Time, Permanent - Full Time, Permanent - Part Time Position No : Pool Ref Closing Date : 4 : 00 PM CRVCID We’re looking for a dynamic Business Analyst to...
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Impactful Operations Apps Solutions Analyst – Hybrid
vor 2 Wochen
City of Parramatta Council, Österreich Solutions Analyst VollzeitA leading water management agency in NSW is seeking an experienced Solutions Analyst to create and implement technology solutions to meet business objectives. You will work in a supportive environment with a strong focus on flexibility and professional development. The ideal candidate should have relevant IT qualifications and experience in software...
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Council of the City of Sydney, Österreich Solutions Analyst VollzeitA governmental agency is seeking an experienced Solutions Analyst to create and implement technology solutions that meet business objectives. In this supportive environment, candidates should hold relevant IT qualifications and have experience in software development, relational databases, and client-side technologies. Join the team to aid in the...
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Council of the City of Sydney, Österreich Solutions Analyst VollzeitJob Summary A leading water management agency in NSW is seeking an experienced Solutions Analyst to create and implement technology solutions to meet business objectives. You will work in a supportive environment with a strong focus on flexibility and professional development. The ideal candidate should have relevant IT qualifications and experience in...
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Healthcare Business Analyst: Finance
vor 2 Wochen
City Of Melville, Österreich Business VollzeitA healthcare organization is looking for a dynamic Business Analyst to join their team in Murdoch. The role involves supporting management with financial, budgetary, and resource management, enhancing information systems for efficiency, and liaising with various stakeholders. This position offers various benefits, including professional development...
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Senior Business Analyst
vor 1 Woche
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitSenior Business Analyst – Department of Customer Services, Open Data and Small and Family Business We are looking for a generalist Senior Business Analyst to join our Information Brokerage team within CITEC Integration and Enabling Technologies. The role requires strong consultative skills and a passion for delivering remarkable outcomes for customers....
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Senior Business Analyst
vor 2 Wochen
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitJoin to apply for the Senior Business Analyst role at Department of Customer Services, Open Data and Small and Family Business Join to apply for the Senior Business Analyst role at Department of Customer Services, Open Data and Small and Family Business This role supports the Finance Modernisation Program over the next two years, transitioning from SAP ECC6...
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Business Analyst
vor 2 Wochen
City of Brisbane, Österreich Davidson VollzeitJob Advertisement: Business Analyst Contract Role Position: Business Analyst (6-Month Contract w / view to extend) Location: Brisbane, Close to CBD Work Arrangement: 3 Days per Week in Office About the Organisation: Our client, a reputable not-for-profit organisation based near Brisbane CBD, is dedicated to making a positive impact in the community. They are...
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Solutions Analyst
vor 2 Wochen
City of Parramatta Council, Österreich Solutions Analyst VollzeitOverview Ready to make a splash in your career WaterNSW is seeking an experienced Solutions Analyst (Operations Applications) (Full Time Permanent) to join our team. This is an opportunity to work with an essential organisation creating a more sustainable future for the state. This role offers the flexibility to work around life your contribution will be...
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Business Analyst
Vor 5 Tagen
City of Brisbane, Österreich Humanised Group VollzeitBusiness Analyst The Business Analyst operates as an embedded partner within the business, supporting continuous improvement, strategic analysis, and delivery of small-scale initiatives. The role works closely with operational stakeholders to identify challenges, convert them into actionable requirements, and deliver meaningful change outcomes. The position...
