Admissions and Onboarding Advisor

Position: Casual contract About JMC Academy Founded in 1982, JMC Academy is Australia’s premier institution in Creative Industries education, offering a diverse range of Degrees and Diplomas in Music, Songwriting, Audio Engineering, Film and Television Production, Acting, Entertainment Business Management, Visual Communication (Design), Animation, Game Design, and Music Production. With a 40-year legacy, JMC Academy provides cutting‑edge and technologically advanced programs that meet the global demands of the creative industries. JMC operates from 3 large footprint campuses across the east coast of Australia (VIC, NSW & QLD), teaches ~2,500 students per annum and is positioned as one of the largest private higher education providers in Australia. With advanced‑design campuses, ongoing technology upgrades, a dedicated team of academics and industry professionals, and a network of international master class lecturers, JMC Academy is committed to ensuring our graduates make their own indelible mark on industry. Our Vision To be the global leader in creative education, chosen by creatives, trusted by industry. Our Values Creative Innovators – An opportunity to dream, bring our creative genius to life, making meaningful contribution and delivering innovation to the world stage Curious & Resilient Explorers – In a world of uncertainly, we are a team of curious minds, who embrace the uncertain, creating a life of learning, exploration and inspiration. At JMC we grow our voice to be confident, and unstoppable. We aren't afraid to fall, as we know we will rise Inclusive Community of Connectors – We create meaningful pathways, only possible through our connections and impact Empathetic & Compassionate Leaders – We care about every individual who walks through our doors, with kindness in our hearts and purpose in our minds Honest, Accountable & of Uncompromising Quality – Our honesty, integrity and quality will not be compromised, as we strive to achieve our best. We are determined to reach our goals, as we hold ourselves and each other accountable Role Summary The Admissions and Onboarding Advisor is responsible for supporting students through a seamless end‑to‑end journey from application through to enrolment, commencement, and the early stages of study through to census at JMC Academy. Working within a national operating model and with primary responsibility for allocated state/campus/course, the role manages domestic and international applications and supports students through onboarding and early transition to study. This includes assessing and validating documentation, issuing and managing offers, coordinating acceptance and commencement requirements, delivering structured onboarding communications and outreach, ensuring compliance with institutional and regulatory requirements, maintaining accurate records across CRM and Student Management Systems, and providing clear, timely communication to applicants, commencing students, and internal stakeholders. The role continues to support students beyond enrolment through proactive outreach, engagement initiatives, and events such as Orientation, using student data and engagement insights to identify students who may require additional support. The Admissions and Onboarding Advisor delivers early interventions where appropriate and coordinates referrals as required, working collaboratively with Sales and Conversion, Student Services, and relevant national teams to ensure a consistent, connected, and student‑centred experience through to census. Key Responsibilities Application Processing: Assess student applications for eligibility based on course entry criteria. Validate supporting documents (ID, transcripts, certificates, English proficiency). Ensure compliance with JMC policies; follow up on incomplete applications. Offer and Acceptance Management: Generate and issue Offers of Admission, CoE, and OSHC. Monitor offer acceptances, update CRM and Student Management Systems. Ensure all conditions (payment, documents) are met before enrollment. Compliance and Eligibility: Ensure applications meet regulatory requirements (TEQSA, ESOS, funding eligibility). Manage visa checks and international student compliance. Maintain records for audit and compliance purposes. Onboarding and Engagement: Deliver structured onboarding, proactive communications, and engagement initiatives. Coordinate Orientation events and track student engagement metrics. Identify at‑risk students and provide early intervention support. Liaison and Collaboration: Work with Sales, Student Services, Academic, and Marketing teams to enhance the student experience. Provide timely updates on student applications and onboarding progress. Act as a point of contact for applicants and students. Systems and Reporting: Maintain accurate student records in CRM and Student Management Systems. Contribute to reporting for applications, enrollment, and student engagement. Flag trends or recurring issues to inform process improvements. Key Attributes and Experience Essential: Experience in tertiary admissions, compliance, and student services. Skilled in using CRMs, Student Management Systems, and reporting tools. Proven ability to manage applications from submission to enrollment. Strong organizational and prioritization skills, with attention to detail. Student-focused with the ability to engage and support students through their transition. Desirable: Knowledge of regulatory frameworks (TEQSA, ESOS). Experience in managing international student applications. Ability to track and report on student engagement, retention, and early interventions. #J-18808-Ljbffr