Switchboard Operator

Switchboard Operator (Telephonist Lvl 1) – Campbelltown and Camden Hospital - Perm FT/PT & Casual NSW Health Campbelltown, New South Wales, Australia Employment Type Permanent Full Time or Part Time and Casual, up to 38 hours per week Location Campbelltown and Camden Hospitals Position Classification Telephonist Level 1 Remuneration $29.83 - $33.67 per hour Requisition ID REQ Application Close Date 07/12/2025 Interview Date Range 10/12/2025 – 17/12/2025 Contact Details Darren Cunneen – | About The Opportunity South Western Sydney Local Health District is recruiting Switchboard Operators (Telephonist Level 1) to join the Security & Patient Services Department and provide a courteous, efficient communication service for Camden and Campbelltown Hospitals. As a Switchboard Operator, you’ll be an integral part of the hospital’s 24/7 switch service, ensuring seamless connectivity and support for staff, patients and visitors. What You'll Be Doing • Provide a courteous and efficient communication service for Camden & Campbelltown Hospital. • Operate the switch service 24 hours, 7 days a week. • Assist staff, patients and visitors with call routing, information and escalation as required. Where You'll Be Working Campbelltown and Camden Hospitals, part of the South Western Sydney Local Health District, work together to provide comprehensive healthcare services to the Macarthur region. Campbelltown Hospital offers a wide range of services including cardiology, maternity, palliative care, respiratory medicine, emergency medicine and aged‑care services. Camden Hospital specialises in care for older persons with acute or chronic health conditions. How To Apply To be considered for this position, please ensure you address the following questions as thoroughly as possible. View our application guide for information on how to respond to criteria and improve your application. Outline your previous experience in a large‑scale Switchboard operation. Describe a time when you dealt with a distressed or upset patient or customer. What steps did you take to manage the situation, and what was the outcome? Give an example of how you worked as part of a team to manage a challenging situation or meet a tight deadline. Additional Information Salary Packaging South Western Sydney Local Health District employees are able to enjoy the benefits of salary packing. Visit Smart Salary for more details. Health & Fitness South Western Sydney Local Health District employees receive discounted Gym Membership/Corporate Wellbeing Programs, including Fitness Passport. Transforming Your Experience Transforming Your Experience (TYE) is SWSLHD’s key strategy to always positively transform your, our patients, our consumers, our staffs and our communities experiences across our organisation and services. Our vision is that our care is always safe, high quality and personalised and all our staff are supported and empowered to achieve their full potential. SWSLHD upholds the CORE Values – Collaboration, Openness, Respect and Empowerment. To be eligible for permanent appointment You must have an Australian citizenship or permanent Australian residency. Equal Opportunity Statement At South Western Sydney Local Health District we are proud to be an equal opportunity employer, where we don’t just accept differences but we honour and support it. Committed to providing a working environment that thrives and values diversity, we encourage people of Aboriginal and/or Torres Strait Islander background, people with a disability and people from the LGBTQI+ community to apply. SWSLHD is committed to driving a child‑safe culture that upholds children and young people’s rights. We strive to ensure children and young people feel safe, supported and included in their care. Existing staff of SWSLHD and those seeking employment are required to take the safety, welfare and wellbeing of children and young people seriously while taking action to keep them safe from harm and abuse. Connect with us on X, Facebook and LinkedIn. #J-18808-Ljbffr