Switchboard Operator

Employment Type: Permanent Full Time or Part Time and Casual, up to 38 hours per week Location: Campbelltown and Camden Hospitals Position Classification: Telephonist Level 1 Remuneration: $29.83 - $33.67 per hour Requisition ID: REQ Application Close Date: 07/12/2025 Interview Date Range: 10/12/2025 – 17/12/2025 Contact Details: Darren Cunneen – | About The Opportunity South Western Sydney Local Health District is recruiting Switchboard Operators (Telephonist Level 1) to join the Security & Patient Services Department and provide a courteous, efficient communication service for Camden and Campbelltown Hospitals. As a Switchboard Operator, you’ll be an integral part of the hospital’s 24/7 switch service, ensuring seamless connectivity and support for staff, patients, and visitors. This is a dynamic, ever-changing environment where you’ll utilise your customer service skills and contribute to the smooth operation of critical hospital services. We offer permanent full-time, part-time, and casual positions with flexible working arrangements to suit your lifestyle. Apply now via and take the next step in joining a professional team committed to excellence in healthcare. What You’ll Be Doing The Switch Board Operator is responsible for providing a courteous and efficient communication service for Camden & Campbelltown Hospital. This operator is an integral part of the switch service for Camden & Campbelltown Hospital, providing assistance 24 hours, 7 days a week. Where You’ll Be Working Campbelltown and Camden Hospitals, part of the South Western Sydney Local Health District, work together to provide comprehensive healthcare services to the Macarthur region. Campbelltown Hospital, a leading tertiary facility, offers a wide range of services including cardiology, maternity, palliative care, respiratory medicine, emergency medicine, and aged‑care services. It also features specialised Mental Health and Cancer facilities. Camden Hospital complements these services by specialising in care for older persons with acute or chronic health conditions, including rehabilitation, palliative care, geriatric evaluation and management, and psychogeriatric care. The hospitals share a close‑knit, community‑focused team dedicated to delivering safe, quality, and compassionate care. The ongoing multi‑million dollar redevelopment at Campbelltown Hospital will further enhance its capabilities, introducing advanced equipment and amenities. Together, these sister hospitals ensure that the diverse needs of the community are met with excellence and innovation in healthcare. How To Apply To be considered for this position, please ensure you address the below questions as thoroughly as possible. View our application guide for information on how to respond to criteria and improve your application. Please outline your previous experience in a large‑scale Switchboard operation. Can you describe a time when you dealt with a distressed or upset patient or customer? What steps did you take to manage the situation, and what was the outcome? The switchboard can be a busy and fast‑paced environment where teamwork is essential. Can you give an example of how you worked as part of a team to manage a challenging situation or meet a tight deadline? Need more information? Click here for the Position Description Find out more about applying for this position Additional Information Salary Packaging South Western Sydney Local Health District employees are able to enjoy the benefits of salary packing. Visit Smart Salary for more details. Health & Fitness South Western Sydney Local Health District employees receive discounted Gym Membership/Corporate Wellbeing Programs, including Fitness Passport. Transforming Your Experience Transforming Your Experience (TYE) is SWSLHD’s key strategy to always positively transform your, our patients, our consumers, our staffs and our communities experiences across our organisation and services. Our vision is that our care is always safe, high quality and personalised and all our staff are supported and empowered to achieve their full potential. SWSLHD upholds the CORE Values – Collaboration, Openness, Respect and Empowerment. To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency. At South Western Sydney Local Health District we are proud to be an equal opportunity employer, where we don’t just accept differences but we honour and support it. Committed to providing a working environment that thrives and values diversity, we encourage people of Aboriginal and/or Torres Strait Islander background, people with a disability and people from the LGBTQI+ community to apply. SWSLHD is committed to driving a child safe culture that upholds children and young people’s rights. We strive to ensure children and young people feel safe, supported and included in their care. Existing staff of SWSLHD and those seeking employment are required to take the safety, welfare and wellbeing of children and young people seriously while taking action to keep them safe from harm and abuse. Connect with us on ‘X’, Facebook and LinkedIn. #J-18808-Ljbffr