Sales Development Representative

Join to apply for the Sales Development Representative role at Zendesk 4 days ago Be among the first 25 applicants Join to apply for the Sales Development Representative role at Zendesk Get AI-powered advice on this job and more exclusive features. Zendesk is redefining how the world delivers service. In addition to our world class CX & service platform, in under three years, we’ve built a $200m ARR AI business - the fastest-growing product line in our history - now used by more than 20,000 customers. AI is automating up to 80% of service interactions, and we’re just getting started. If you want to build a career in software sales on the bleeding edge of AI and technology, this is where you do it. The Role This is an inbound sales role and includes engaging with prospect organizations of all sizes, complexities and needs. You will work with key internal stakeholders and groups - including sales & outbound sales reps, industry sales directors, and marketing. You will be responsible for responding to inbound leads and qualifying opportunities that contribute to a significant proportion of the pipeline development for sales in the ANZ market. Key Responsibilities Engage with prospects and clients to understand business and organisational challenges and pain points Generate high-value sales pipeline by qualifying leads in SMB, Commercial & Enterprise accounts Manage a large volume of inbound leads, responding to requests Develop and manage a pipeline of prospects & provide top class customer experience Your Experience 2 years of experience in a Sales related environment A competitive mindset, with a hunger and 'self-starter' commitment to overachieve and succeed Excellent communication, interpersonal, and organisational skills; you should be a great writer, speaker, and listener Bachelor's degree is preferable Culture We are building a high-performance culture and want teammates who can join our organisation and not just fit in but add to us. We’re open, supportive and think a diverse team (across all spectrums) makes us stronger collectively. While this is an individual role, we want people who enjoy contributing to the success of the team and Zendesk as a business. Hybrid In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in‑office schedule is to be determined by the hiring manager. Company Commitment Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‑employment testing, or otherwise participate in the employee selection process, please send an e‑mail to with your specific accommodation request. Seniority level Entry level Employment type Full‑time Job function Sales and Business Development Industries: Software Development, IT Services and IT Consulting, and Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at Zendesk by 2x Get notified about new Sales Development Representative jobs in Melbourne, Victoria, Australia . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr