Claims Officer

CLAIMS SERVICE OFFICER | 12-MONTH CONTRACT At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers. We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being. Let's care for tomorrow, so we can create a better future together, for everyone. About the Role Ensure internal and external customer expectations are exceeded and business objectives met by efficiently undertaking claim processing and administrative functions including lodgement of new claims and processing medical transactions. Ensure work is completed with a high level of accuracy, decisions are evidence based (in line with allocated authority), clearly documented and in accordance with external/internal policy and procedure. About You Experience in a customer service (including retail) or administration support role - insurance and/or finance industry with knowledge of Workers Compensation would be an advantage. An understanding of relevant regulatory and/or legislative compliance requirements that impact the organisation would be an advantage. Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools Pays high attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies within information A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape Benefits and perks Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance. Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer For more details about our benefits, visit the Allianz Careers site. About Allianz Group Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Adjustments and support If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to *******@allianz.com.au for a confidential conversation. Join us. Let's care for tomorrow. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr