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About the role Reporting to the Patient Services Team Lead, this position exists to provide high quality administrative and reception support and exceptional customer service to patients within one of Queensland's busiest fertility specialist private practices at our Gold Coast clinic. The incumbent will require flexibility to work rotating Saturday mornings and public holidays when required. In this role you will be accountable for: Delivering exceptional customer service Reception duties and administration support Medical billing and receipting Managing all patient bookings Ideally you will bring: A track record of delivering exceptional customer service Previous experience in a busy medical practice Ability to meet performance and service expectations Knowledge of medical terminology Knowledge of medical billing Experience using Genie software Medical dictaphone typing, MS Word and data entry skills A willingness to fit in and embrace the Monash IVF Group values In addition, we are seeking individuals that possess the following key competencies: Passion for great customer service Motivated and enthusiastic with an ability to meet set goals Interpersonal savvy – listening and responding, building rapport across diverse groups Excellent organisational skills with a high attention to detail Why work for us? At Monash IVF Group, we are more than just a workplace — we are a passionate and innovative community dedicated to empowering individuals and making a real difference in the world of fertility. Our state‑of‑the‑art facilities provide an inspiring environment where cutting‑edge technology meets compassionate care. We believe in fostering a culture of continuous growth and development, offering extensive learning and development opportunities to help you advance your career. Benefits A Learning & Development Framework that supports your professional development Participation in an annual Mentor Program Ability to join our team of Peer Support Champions Access to a contemporary Employee Assistance Program for employee wellbeing – physical, mental, social and financial Discounts on MIVFG fertility and ultrasound services Paid Parental and Partners Leave Access to Fitness Passport Gym Membership Celebrate successes through our Internal Recognition Program Benefit from our Employee Referral Program when you bring great talent onboard If you’re ready to join the brave leaders of reproductive care, please follow the link below. Closing Date: 9 January 2026 (if not filled prior) Lizzy Herbert HR Business Partner #J-18808-Ljbffr

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