ITIL Service Desk Manager
vor 8 Stunden
Role Overview We are seeking Service Desk Manager to join our dynamic team to work with one of our clients in Melbourne CBD. The ideal candidate will have prior experience in a similar role within an ITIL environment. Your ability to lead / coach a team as well as helping the wider business shape best‑practices will be central to the role. As such, excellent communication skills – spoken, written and interpersonal – are required as is the need to be on‑site on a daily basis. Key Responsibilities Providing day‑to‑day coordination and leadership across the service desk environment Supporting uplift of ITIL processes, particularly change, incident, and problem Helping mature ways of working, documentation, and service management approach Contributing to the improvement of service desk operations and user experience Assisting with tooling changes Leading process transformation activities Bringing best practice methods, structure, and discipline into the function Operating collaboratively with team to elevate capability and consistency About You ITIL Certification with proven experience of best practices A natural communicator with a proactive, can‑do approach Ability to troubleshoot technical issues methodically and efficiently A genuine passion for delivering quality customer support This role will be hands‑on and the goal is to supplement and strengthen operational leadership for the duration of the engagement. If you are interested in discovering more about this opportunity, please apply with your resume in MS Word format only (.doc or .docx). #J-18808-Ljbffr
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ITIL Service Desk Lead — Change
vor 8 Stunden
City of Melbourne, Österreich Ethan Talent VollzeitA recruitment agency is seeking a Service Desk Manager to join a dynamic team in Melbourne CBD. The ideal candidate will have significant experience in an ITIL environment and demonstrate excellent communication skills. Responsibilities include leading service desk operations, supporting ITIL process improvements, and enhancing user experiences. This...
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Service Desk Engineer | ITIL Pro, Hybrid
vor 3 Wochen
City of Melbourne, Österreich Capgemini VollzeitA global technology consulting firm is seeking a motivated individual for a technical support role in Melbourne. The position involves providing technical assistance to customers as part of a dynamic team in a hybrid work environment. Ideal candidates will have at least 1 year's experience in L1/Service Desk support and a strong understanding of ITIL...
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Service Delivery Manager — Modern Service Desk Lead
vor 7 Stunden
City of Melbourne, Österreich VicRoads Registration and Licensing Services (RLS) VollzeitA government service organization in Melbourne is seeking a proactive Service Delivery Manager for the Service Desk. This role involves leading service desk operations, ensuring premium delivery and continual service improvement. The ideal candidate has experience in ICT Service Desk functions and strong knowledge of ITSM frameworks like ITIL. The position...
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Dynamic ICT Support Officer | Service Desk
vor 8 Stunden
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitA government department in Queensland is seeking an ICT Support Officer to monitor service desk requests and assist in maintaining business operations. This role requires responding to operational requests, coordinating ITIL change management, and providing technical support to clients and stakeholders. The ideal candidate should have strong client support...
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Service Desk Engineer
vor 8 Stunden
City of Melbourne, Österreich Bridged VollzeitWe are seeking a Service Desk Engineer, you will be expected to provide technical support to customers, addressing their IT-related issues and requests in a timely and efficient manner. This involves analysing, troubleshooting, and resolving problems related to hardware, software, networks, and applications, as well as providing guidance and training to...
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Service Desk Manager
vor 2 Wochen
Melbourne, Österreich Centorrino Technologies VollzeitBase pay range A$90,000.00/yr - A$110,000.00/yr Overview Service Desk Manager role in Melbourne for Centorrino Technologies. Lead the Service Desk team in the Small and Medium Business division, responsible for operational success and delivering high-quality technical support. This role requires a hands-on leadership approach, service delivery focus, and...
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Service Delivery Manager Service Desk
Vor 4 Tagen
City of Melbourne, Österreich VicRoads VollzeitService Delivery Manager Service Desk page is loaded## Service Delivery Manager Service Desklocations: Melbourne - Head Officetime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: December 15, 2025 (9 days left to apply)job requisition id: JR At VicRoads the work you do has real impact. Our work connects people and communities. We keep...
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Service Delivery Manager
Vor 6 Tagen
City of Melbourne, Österreich VicRoads VollzeitAt VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow. VicRoads empowers our people to learn and grow- focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community moving....
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Service Delivery Manager Service Desk
vor 7 Stunden
City of Melbourne, Österreich VicRoads Registration and Licensing Services (RLS) VollzeitVicRoads Registration and Licensing Services (RLS) – Melbourne VIC At VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow. VicRoads empowers our people to learn and grow – focusing on impact and innovation. We reflect the diversity of...
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ITIL Process
Vor 4 Tagen
City of Brisbane, Österreich DXC Technology VollzeitA global tech services provider is seeking an Intermediate ITIL Functional Manager in Brisbane. This role focuses on supporting IT service management practices and improving service delivery within ITIL frameworks. Responsibilities include managing ITIL processes and collaboration with key stakeholders to ensure high-quality service. The ideal candidate has...
