Service Desk Manager
vor 2 Wochen
Base pay range A$90,000.00/yr - A$110,000.00/yr Overview Service Desk Manager role in Melbourne for Centorrino Technologies. Lead the Service Desk team in the Small and Medium Business division, responsible for operational success and delivering high-quality technical support. This role requires a hands-on leadership approach, service delivery focus, and continuous improvement in a dynamic environment. What you’ll do Lead and manage the Service Desk team, building a culture of excellence, best practice, and continuous improvement Monitor service desk queues and inbound calls to ensure SLAs are met, tickets are triaged and resolved promptly, and overdue or idle tickets are addressed quickly Act as the escalation point for technical and customer issues, personally owning critical or escalated tickets Assist with team coverage during high-volume periods to maintain SLA compliance Conduct regular 1:1s with team members, providing coaching, feedback, and professional development support, particularly for junior team members Identify training needs and drive skill growth across core technologies to strengthen team capability Analyse ticket trends and service metrics to identify recurring issues, implement improvements, and align with ITIL best practices Ensure service desk documentation, processes, and runbooks remain accurate, up to date, and effective Collaborate with other departments to resolve cross-functional issues and deliver better client outcomes Prepare and deliver monthly reporting, including insights and updates in client or leadership meetings Maintain a strong security focus across all tasks and interactions What you’ll bring 5+ years experience in a Service Desk or IT Support role Proven ability to lead, coach and inspire a team, particularly junior or early-career staff Strong hands-on technical troubleshooting skills across Windows, Microsoft 365, Intune, endpoint support, printers, and common networking issues Familiarity with ITSM tools such as ConnectWise, ServiceNow, or similar platforms Sound understanding of SLA management and service reporting Excellent communication, interpersonal, and conflict resolution skills Ability to manage competing priorities and maintain calm under pressure Detail-oriented with a high level of accuracy and a commitment to meeting tight deadlines Ability to manage ambiguity and adapt to a rapidly changing business environment to prioritise accordingly Strong interpersonal skills, intellectual rigour and curiosity, and ability to work as part of a team in a fast-paced environment Benefits Hybrid working (for majority of roles) with team anchor days to support collaboration Extensive training and development opportunities that enable continual growth as part of career planning Extensive discounts and benefits to maximise money A choice of IT equipment to maximise success and access to cost-price tech for personal needs Fun team events to celebrate achievements and connect with colleagues outside work Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Management Industries: IT Services and IT Consulting Location: Melbourne, Victoria, Australia #J-18808-Ljbffr
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Service Delivery Manager Service Desk
Vor 3 Tagen
City of Melbourne, Österreich VicRoads VollzeitService Delivery Manager Service Desk page is loaded## Service Delivery Manager Service Desklocations: Melbourne - Head Officetime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: December 15, 2025 (9 days left to apply)job requisition id: JR At VicRoads the work you do has real impact. Our work connects people and communities. We keep...
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Service Delivery Manager
Vor 6 Tagen
City of Melbourne, Österreich VicRoads VollzeitAt VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow. VicRoads empowers our people to learn and grow- focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community moving....
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Service Desk Analyst
vor 1 Woche
Melbourne, Österreich Talent Vollzeit1 week ago Be among the first 25 applicants This range is provided by Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$38.00/hr - A$38.00/hr Direct message the job poster from Talent Connecting top-tier talent to the Victorian Government's Corporate Services sector The Role A...
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Service Desk Analyst
vor 1 Woche
Melbourne, Österreich AustralianSuper VollzeitOverview Join to apply for the Service Desk Analyst role at AustralianSuper . At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. We support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to...
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IT Service Desk Officer
Vor 3 Tagen
City of Melbourne, Österreich M&T Resources VollzeitJoin to apply for the IT Service Desk Officer role at M&T Resources About the role As an experienced Service Desk Officer you will provide timely and efficient support for network and desktop services, including hardware, software, and email systems, to ensure optimal use of technology by internal and external customers. Administer and maintain Council’s...
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Service Desk Specialist
vor 3 Wochen
City of Melbourne, Österreich Premier Retail Services VollzeitPremier Retail is an iconic Australian retailer and owns two of the most exciting and fastest-growing retail brands, Peter Alexander and Smiggle. Born from homegrown beginnings, our stores now stand proudly on some of the most famous high streets and popular shopping centres around the world. Today, Premier Retail operates over 450 stores and employs more...
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Service Desk Analyst
vor 2 Wochen
City of Melbourne, Österreich THOMAX VollzeitService Desk Analyst – Application Support Thomax is a rapidly growing developer of SaaS cloud‑based supply chain software, with our technology powering millions of parcel movements each year across a wide range of sectors and businesses. Our Sydney office is located in Pymble. We are actively seeking an experienced Service Desk Analyst – Application...
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Service Desk Analyst
vor 1 Woche
Melbourne, Österreich Latitude Financial Services VollzeitJoin to apply for the Service Desk Analyst role at Latitude Financial Services Join to apply for the Service Desk Analyst role at Latitude Financial Services Direct message the job poster from Latitude Financial Services The Service Desk Analyst is responsible for delivering operational and first-level IT support to over 1,500 end-users across all business...
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Service Desk Team Leader
vor 3 Wochen
City of Melbourne, Österreich Total Computer Technology VollzeitManaging a team of Service Desk Engineers Reporting to Managing Director Port Melbourne based role Total Computer Technology has been operating for over 28 years and is considered a leader in providing managed services. We have 5 offices in Melbourne, Sydney and regional VIC. Our clients are located throughout Australia and New Zealand, across all major...
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Service Desk Administrator
Vor 3 Tagen
City of Melbourne, Österreich BAE Systems VollzeitAbout The OPPORTUNITY Reporting to the Service Desk Team Lead, the Service Desk Administrator will provide an exceptional level of service support to clients and team members across the JORN ICT environment. The Service Desk Administrator will add to a positive culture of triaging and supporting various client requests and (where required) will escalate...
