Sales Program Manager

About MarketStar In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people and support them through mentorship, leadership, and career‑development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award‑winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. About Our Client Our client is one of the largest players in the hospitality space, acting as a broker for 250 million happy customer transactions every year and turning over more than $10Billion in revenue in 2024. This is a household brand in the top 1,000 organisations in terms of revenue, listed as a Forbes Global 2000 company and featured in the TIME World’s Best Companies of 2024. The potential in this project for a successful candidate is truly substantial Location Leopardstown , Dublin 18 – Hybrid (Tue, Wed, Thu) What will you do? Manage client relationships and day‑to‑day engagement and as the main point of contact for client stakeholders Hire and recruit new talent as needed Coach, support and enable a diverse team across multiple disciplines and workflows including Team Leaders, Inside Sales Reps, Customer Onboarding, QA and BI Create and implement systems and processes to measure quality, effectiveness and productivity of the team Create and implement systems and processes that drive efficiency and performance Report on forecasting, performance to goal, trends, blockers and opportunities Collaborate with Program Director, Training and Quality teams to identify strategies and processes to achieve increased revenue goals, improved conversion rates and faster moving pipelines Prepare and conduct weekly and monthly business reviews with clients and be a key contributor to quarterly business reviews with clients Set team goals in partnership with analytics team and the client Oversee team performance to goals Manage, coach and mentor team leaders to ensure optimal performance Develop and implement strategies that drive employee engagement, performance and retention Maintain staffing optimization through deliberate hiring practices, employee retention, performance planning and disciplinary action Continuously increase the effectiveness of the team, recognising opportunities for creating new systems, structures and processes Collaborate frequently within the MarketStar ecosystem including Director, VP, Business Intelligence, Talent Solutions, Talent Acquisition and MarketStar Foundation Identify strategic initiatives to grow and adapt the program to market conditions and client needs alongside client contacts with a focus on increasing team size Proactively gather market insights through qualitative and quantitative data analysis to share with the client and drive increased performance What will you need to succeed? 5+ years in a revenue-focused discipline with 3+ years management/team leader experience and good track record in driving results BA Degree/ Undergraduate degree or equivalent experience Exceptional skills in communication and presentation Experience managing client expectations and ensuring high levels of client satisfaction Strong sales aptitude skills, solutions oriented with a passion for the customer and the customer experience Highly collaborative and results-oriented with proven success in sales attainment and ability to excel in a team environment Self-reliant, adaptable, decisive and professional; able to effectively multi-task in a dynamic environment Fluent English speaker plus additional native language requirements as needed Proficient in basic computer skills, Microsoft Office, GSuite and general sales tools such as CRMs Ability to analyze sales and pipeline data to understand how and where to drive performance Ability to resolve conflict Ability to partner with support functions and other departments for winning outcomes High confidence and ability to quickly build trust with and coach direct reports Strong organization and time management coupled with the ability to multitask and work under pressure Strong attention to details and follow-through Strong coaching skills Excellent written and verbal communication Highly collaborative and highly organized individual Ability to work to deadlines What we offer: Comprehensive VHI Health cover from day one Structured training & career development opportunities Education reimbursement Paid birthday leave Child/Dependent care reimbursement Personal Hardship Loan Program Mental health and 24/7 employee assistance programme Bike To Work Scheme / Taxsaver Leap Card Scheme Top-performer and tenure awards This is an exempt position. The pay for this position is basic salary per annum of €7 0,000 - €75 ,000 with an additional variable bonus component of €10 ,000 per annum. There are several factors to consider including but not limited to the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process. Equal Employment Opportunity MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at for assistance. #J-18808-Ljbffr