Customer Relationship Manager
vor 2 Wochen
Customer Relationship Manager (Medico Legal) Company: mlcoa, Wembley, Western Australia, Australia Position: Full‑time Seniority: Entry level Responsibilities Develop and maintain strong relationships with existing clients including undertaking visits, phone contact and follow‑up on a regular basis or as agreed with the RM. Create new business opportunities with existing customers and new leads. Respond to and manage client concerns or complaints as they arise ensuring the RM is advised of all complaints and a record is kept on the system in accordance with the state policy. Work in collaboration with operational staff to ensure any client issues are managed. Document any client‑based information on relevant databases to ensure the database is current and up to date. Support clients in the implementation of mlcoa systems, including promotion, access and client training as required. Develop the state’s annual Sales and Marketing (SAM) plan in collaboration with the RM taking into consideration any national priorities or activities set by the Executive team. Prepare an annual calendar of events based on the established SAM plan. Identify any client, intermediary body or industry sponsorships and manage and coordinate all sponsorship events with the support of the RM. Ensure activities are in place to meet the agreed Key Performance Indicators (KPIs) as specified by the agreed SAM plan. Be prepared to travel to regional areas as required as part of implementing the annual SAM plan. Help prepare Quick Word articles or any other materials prepared by the National Marketing Team and provide feedback as required. Manage and maintain stock levels as it relates to marketing materials and supplies. Ensure all training events are entered into the annual SAM plan and events calendar and provide this information to the National Marketing Team as required. Promote and discuss training opportunities with clients. Coordinate and manage the development and implementation of all client training sessions with the support of the Regional Manager. Research relevant industry and environmental information to help inform business growth opportunities and diversity opportunities. Research must support input into the annual Environmental PEST scan and help inform the state’s SWOT analysis. Maintain ongoing analysis of client trends and patterns as it relates to services sought through mlcoa/ MedHealth. Prepare a monthly management report to RM and OM detailing progress and achievements against all key responsibilities. Preparation of any client‑related reports and client profiles (account plans) as requested (all to be approved by the Regional Manager prior to distribution). Ensure clients are provided with the correct fee schedule for mlcoa services. Actively identify opportunities for continuous improvement. Maintain a customer focus at all times and a commitment to deliver service excellence. Function as an effective, positive team member. Maintain active knowledge of work health and safety practices and procedures. Adhere to all policy and procedures. Carry out other reasonable duties as required. Undertake project work as determined by the business. Job details Employment type: Full‑time Seniority level: Entry level Job function: Sales and Business Development Industries: Medical Practices #J-18808-Ljbffr
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Customer Relationship Manager
Vor 4 Tagen
Town Of Cambridge, Österreich MedHealth VollzeitCustomer Relationship Manager (Medico legal) MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, mlcoa is an established premier...
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Customer Relationship Manager
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