Senior Library Experience Officer

About Us Expand your mind and imagination at Maitland Libraries, with four branches located at Maitland City, East Maitland, Rutherford, and Thornton. Our libraries connect the community to information, knowledge, and ideas. We support lifelong learning and literacy through diverse programs and collections, promote heritage, and provide spaces for people to meet, relax, and be inspired. Our goal is to make sure everyone can access library services and feel supported. We're an engaging workplace where you can learn and grow. About the Role Maitland Libraries are embracing a new strategic direction, undergoing transformative change that brings opportunities for innovation and progressive thinking. As a Senior Library Experience Officer, you will play a key role in delivering best‑practice customer experiences and services aligned with our vision for the city. This hands‑on leadership role oversees day‑to‑day branch operations, ensuring quality customer service, programs, and collections. You will provide support to our Library Experience Officers, resolve customer queries, deliver and promote a wide range of programs and events, and contribute to working groups focused on programs, collections, technology, and heritage. You'll also champion process improvements across our service and facilitate our community's digital literacy learning journeys. About You To be successful in this role you will have a Certificate III in Library and Information Services, or equivalent experience in a customer service or library environment. You will bring with you a passion for community engagement and will thrive in a customer‑focused environment. In addition, you will also demonstrate: Strong leadership and coaching skills. Excellent communication and problem‑solving abilities. Advanced digital literacy and adaptability to emerging technologies. A current NSW Working with Children Check. A willingness to work a rotating roster, including working Saturday each week. Benefits This is a permanent part‑time role, working a minimum of 18 hours per week with an hourly rate ranging from $38.86 up to $43.13 based on demonstrated experience + 12% p.a. super + penalty rates for shifts worked each Saturday. Council also offers a range of benefits for its employees including: A range of generous leave benefits. Opportunity for career progression with training and development. Health & Wellbeing initiatives including Fitness Passport. Questions? If after reading the role charter you have any questions, please contact Chris Backarich, Team Leader Library Experience, on . Applications close: Sunday 11 January To Apply To apply for this opportunity, you will be required to submit your resume, cover letter, and provide a response to the two targeted questions (prompted on application, max 500 words each). What happens next? Once applications close, we will review all candidates' details against the role requirements and will be back in touch with you to advise the status of your application. Please note, prior to an offer of employment being made, recommended candidates will be required to undertake a medical assessment (including drug and alcohol testing). Council also completes a range of other pre‑employment checks which may include reference checks, psychometric testing or a criminal history check. For more information about the recruitment process, visit the Jobs at Council page on our website. Diversity, Equity, and Inclusion Maitland City Council is dedicated to providing a workplace that is inclusive and supportive and is reflective of the diverse community we serve. We support equal opportunities for all employees, and encourage applications from people from all cultures, nationalities, identities, and abilities. We believe all employees have the right to feel valued, respected and heard. If you have any special considerations or accessibility requirements, please let us know in the recruitment process how we are able to meet your needs. If you require special assistance, or have any questions about the recruitment process please contact us for a confidential conversation ( ). #J-18808-Ljbffr