Customer Success Manager
vor 1 Woche
Role Description This role can either be part time or full time depending on the experience and capabilities of the candidate. The Customer Success Manager will be responsible for ensuring customer satisfaction, service utilization, building strong customer relationships, and driving customer retention. Responsibilities Drive client stickiness in the platform and service through proactive engagement, training and onboarding, usage management, delivery support, problem solving, and acting as the champion of the service in our customers\' business. Ensure all clients have a Shoppervisor plan that increases utilization across teams, connects Shoppervisor into key commercial processes, and embeds the data into key commercial forums. Support the Commercial Director in business development, including targeting non-clients, establishing introductions and key contacts, securing meetings, and presenting Shoppervisor services to prospective clients. Support follow-up and marketing activities related to prospective clients. Required Capabilities Energetic and positive Organised and detail orientated Experience within retail/FMCG industries essential; ideally with a background in client management, professional services, project management, and/or a combination of account, category management and revenue growth management Experience selling and negotiating A good network within FMCG is a bonus Fully capable across Microsoft Office suite; tech savvy with ability to discuss software and AI developments; PowerBI skills will be helpful What else you\'ll bring A positive, ‘can do’ attitude and growth mindset, with high levels of energy and motivation A focus on delivering client solutions and an obsession with helping clients achieve tangible outcomes A willingness to learn, comfort with ambiguity, and drive to become a crucial enabler of growth for a scale-up business Strong interpersonal skills and ability to integrate into a busy but talented team What you\'ll get Base salary plus open-ended bonus linked to client retention and growth; note a high percentage of earnings will be tied to client retention and new client acquisition Opportunity to earn significantly more than equivalent corporate roles, linked to success Chance to be part of a scale-up business and benefit as the company expands Flexible working with a distributed team; occasional in-office meetings in Drummoyne, Sydney; remote work from anywhere, including Melbourne Potential for hybrid work with other interests (non-competitive) Option for part-time work (2–3 days per week) or full-time if preferred Autonomy to shape the role as the business grows Potential for future international expansion and travel Opportunity to learn from two experienced founders with deep FMCG knowledge and a broad network Seniority level: Entry level Employment type: Full-time Industries: Business Consulting and Services #J-18808-Ljbffr
-
Customer Success Manager
vor 1 Woche
Melbourne, Österreich NEXTDC VollzeitJoin to apply for the Customer Success Manager role at NEXTDC Join to apply for the Customer Success Manager role at NEXTDC Direct message the job poster from NEXTDC At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient...
-
Customer Success Manager
vor 1 Woche
Melbourne, Österreich RIB Software VollzeitJoin to apply for the Customer Success Manager role at RIB Software 2 days ago Be among the first 25 applicants Join to apply for the Customer Success Manager role at RIB Software Driven by transformative digital technologies and trends, we are RIB and we’ve made it our purpose to propel the industry forward and make engineering and construction more...
-
Customer Success Manager
vor 1 Woche
Melbourne, Österreich Riskonnect, Inc. VollzeitGet AI-powered advice on this job and more exclusive features. The OpportunityRiskonnect is seeking a Customer Success Manager to maintain a book of business in order to meet defined goals and guarantee client satisfaction and realization of the Riskonnect value proposition. The successful candidate will act as the owner of the overall account relationship...
-
Customer Success Manager
vor 2 Wochen
City of Melbourne, Österreich RLDatix North America VollzeitCustomer Success Manager Join to apply for the Customer Success Manager role at RLDatix North America . RLDatix (RLD) is on a mission to help raise the standard of care everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest...
-
Customer Success Manager
Vor 6 Tagen
City of Melbourne, Österreich Rldatix North America VollzeitCustomer Success Manager Join to apply for the Customer Success Manager role at RLDatix North America RLDatix (RLD) is on a mission to help raise the standard of care everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care...
-
Customer Success Manager
vor 1 Woche
Melbourne, Österreich Riskonnect, Inc. VollzeitRiskonnect is seeking a Customer Success Manager to maintain a portfolio of clients, ensuring satisfaction, retention, and the realization of the company's value proposition. The successful candidate will manage overall account relationships, possess a general understanding of Riskonnect practices and services, and have credibility within the insurance and...
-
Customer Success Manager
vor 1 Woche
Melbourne, Österreich RecordPoint VollzeitGet AI-powered advice on this job and more exclusive features. RecordPoint is a data and information lifecycle management SaaS product designed to give highly-regulated organizations a competitive edge through safer, more secure, and better-managed data. We're a disruptor in our industry, set apart from competitors by our cutting edge technology and...
-
Customer Success Manager
Vor 6 Tagen
City of Melbourne, Österreich Recordpoint VollzeitScope We are seeking a proactive and customer‑centric Customer Success Manager (CSM) to drive adoption, value realization, and long‑term success for RecordPoint's customers in APAC. Responsibilities Play a leading role in the end‑to‑end post‑sales customer lifecycle, from onboarding through adoption, value realization, renewal and expansion....
-
Customer Success Manager
vor 2 Wochen
City of Melbourne, Österreich Tes VollzeitCustomer Success Manager Tes is seeking a senior Customer Success Manager to join our growing team in Melbourne. This is a strategic role focused on supporting a portfolio of private schools across the east coast of Australia. You will play a key part in driving customer retention, product adoption, and growth in collaboration with our sales team. We are...
-
Customer Success Manager
vor 3 Wochen
City of Melbourne, Österreich RLDatix VollzeitCustomer Success Manager / Melbourne, APAC RLDatix (RLD) is on a mission to help raise the standard of care…everywhere.Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. Joining...
