Technical Support Engineer

1 month ago Be among the first 25 applicants This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World' and Inc. 5000's ‘Fastest Growing Companies in America', Luminance is disrupting the legal profession around the globe.Luminance is looking to hire into its Support function: this team act as the first response to prospective customer and customer issues alike, helping facilitate a seamless execution of Luminance's technology within their own environment.A Support team member is the point of contact for existing customers, acting as the triage centre for all customer questions or issues. You will be responsible for ticketing, managing and solving all customer queries, either handling them directly or liaising with other departments in the business to provide excellent communication and customer service. You will enjoy managing accounts, and seeing any potential issues through to a resolution.This role is all about building rapport and cultivating relationships with our prospective customers and customers, who span from multinational law firms and manufacturing companies to global retailers and pharmaceutical giants. Once trained up, members of the Support team will have a high level of working knowledge of Luminance's products, and will be able to explain how to use product features to solve customer pain points. The ideal candidate will be a real ‘people person' with critical thinking skills and a desire to solve problems.ResponsibilitiesManaging customer problems from start to finish and maintaining customer relationships throughout the whole support process Responsible for communicating with the customer and answering their query, whether that is responding directly on simple issues or bringing in a Technical Specialist to assist further Having a comprehensive understanding of the product Understanding the individual use cases and needs of each customer RequirementsBachelor's or Master's degree in a scientific or analytical discipline with a 2:1 or above (UK) or GPA of 3.5 or above (US) Excellent interpersonal and communication skills, both verbal and written Desire to work in a customer-facing role Highly-detail oriented with a problem-solving attitude Organised with excellent time management skills with an ability to prioritise effectively Experience with customer-facing activities is desirable, but not essential Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Luminance by 2x Sign in to set job alerts for “Technical Support Engineer” roles. Sydney, New South Wales, Australia 1 month ago Parramatta, New South Wales, Australia A$75,000.00-A$85,000.00 1 week ago Sydney, New South Wales, Australia 3 weeks ago Sydney, New South Wales, Australia 1 day ago Technical Support Engineer - Customer Experience Sydney, New South Wales, Australia 3 weeks ago Sydney, New South Wales, Australia 3 weeks ago Technical Support Engineer - Identity Management Enterprise Technical Support Specialist, Sydney Sydney, New South Wales, Australia 3 weeks ago Sydney, New South Wales, Australia 6 days ago Sydney, New South Wales, Australia 2 weeks ago Sydney, New South Wales, Australia 6 days ago Sydney, New South Wales, Australia 3 weeks ago Macquarie Park, New South Wales, Australia 2 weeks ago Sydney, New South Wales, Australia 3 weeks ago Sydney, New South Wales, Australia 2 weeks ago Sydney, New South Wales, Australia 23 hours ago Parramatta, New South Wales, Australia A$100,000.00-A$120,000.00 4 hours ago Sydney, New South Wales, Australia 2 weeks ago Sydney, New South Wales, Australia 2 weeks ago Sydney, New South Wales, Australia 2 weeks ago Sydney, New South Wales, Australia 2 hours ago North Ryde, New South Wales, Australia 2 days ago Sydney, New South Wales, Australia 4 weeks ago Sydney, New South Wales, Australia 4 days ago Technical Support Engineer - Azure / Identity and Access Management Technical Application Support Specialist Tier 2 Technical Support Engineer - Australia Sydney, New South Wales, Australia 3 weeks ago Junior Engineer – Level 2 Technical Support Sydney, New South Wales, Australia A$70,000.00-A$75,000.00 2 days ago Sydney, New South Wales, Australia 2 weeks ago North Ryde, New South Wales, Australia 5 days ago Sydney, New South Wales, Australia 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr