Technical Support Engineer

Get AI-powered advice on this job and more exclusive features. Recruiting within the spatial, cyber, data and future technologies space Hiring - Technical Support Engineer 12 months contract opportunity- with a high potential to go perm Location: Sydney CBD- hybrid work arrangements Offering $450/day including super As a Technical Support Engineer, you will be responsible to resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviours or to answer technical questions about the software and platform. Responsibilities: Customer Advocate providing support to users/administrators of our platform. Contributing to the growth of best practices for delivery of support services. Understanding the platform and all core functionalities while employing various diagnostic tools to isolate the potential cause of the issue. Providing input across business units regarding process and product improvements when working on technical issues for customers. Resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support. Skills required (Minimum 5 years relevant experience): A fundamental understanding of ITSM, ITIL, or CMDB Ability to troubleshoot difficult technical issues with ease and complexity. Personal commitment to quality and customer service Advanced MySQL / Postgres knowledge and hands on experience (Oracle also helpful but optional) Understanding of remote administration via SSH, SNMP, WMI, PowerShell. Please Note: Due to the nature of the role, Candidates Must be based in Sydney and must be Permanent Residents or Citizens to be considered for this role. To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or please send through a copy of your latest CV to for a confidential discussion. Seniority level Seniority level Mid-Senior level Employment type Employment type Contract Job function Job function Information Technology Industries Professional Services Referrals increase your chances of interviewing at Salt by 2x Sign in to set job alerts for “Technical Support Engineer” roles. Sydney, New South Wales, Australia A$60,000.00-A$65,000.00 2 weeks ago Technical Support - Desktop Support - On-site Sydney Sydney, New South Wales, Australia 4 weeks ago Sydney, New South Wales, Australia 4 weeks ago Sydney, New South Wales, Australia 1 month ago Sydney, New South Wales, Australia 3 weeks ago Technical Support Engineer (Expression of Interest) Sydney, New South Wales, Australia 2 months ago Technical Support Engineer - Customer Experience Sydney, New South Wales, Australia 2 days ago Sydney, New South Wales, Australia 6 days ago Sydney, New South Wales, Australia 2 weeks ago Sydney, New South Wales, Australia A$60,000.00-A$75,000.00 2 weeks ago Sydney, New South Wales, Australia 2 weeks ago Technical Support Engineer (Messaging Protection-MDO) Chatswood, New South Wales, Australia 1 week ago Sydney, New South Wales, Australia 6 days ago Enterprise Technical Support Specialist, Sydney Sydney, New South Wales, Australia 2 days ago Sydney, New South Wales, Australia 2 weeks ago Sydney, New South Wales, Australia 3 weeks ago Sydney, New South Wales, Australia 3 days ago Sydney, New South Wales, Australia A$75,000.00-A$85,000.00 3 weeks ago Technical Application Support Specialist Sydney, New South Wales, Australia A$50.00-A$59.00 3 weeks ago North Ryde, New South Wales, Australia 1 week ago Tier 2 Technical Support Engineer - Australia Sydney, New South Wales, Australia 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr