Technical Support Engineer

vor 2 Wochen


Sydney, Österreich Salt Vollzeit

Technical Support Engineer - Frontend at Salt Join to apply for the Technical Support Engineer - Frontend role at Get AI-powered advice on this job and more exclusive features. This range is provided by Salt. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. About the role: As a Technical Support Engineer you will be responsible for managing and resolving the most challenging issues, understanding a broad range of technologies and working closely with the Development and Operations staff. This is a customer-facing role and therefore it requires strong customer service skills in addition to strong technical skills. Responsibilities : Manage and resolve complex technical issues across the frontend stack in collaboration with Development and Operations teams. Provide excellent customer service and clear communication to stakeholders. Troubleshoot, diagnose, and document issues to drive permanent fixes. Collaborate with product and engineering teams to drive product quality and reliability. Qualifications (min 5 years) : Demonstrated ability to troubleshoot difficult technical issues Working knowledge of the components in a web applications stack Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok) Experience with relational databases (e.g. MySQL, Oracle) Excellent verbal and written communication skills Works well in a team environment Strong personal commitment to quality and customer service Ability to understand and communicate complex technical systems Proven ability to maintain a professional demeanor when handling complex user issues Desired Skills : Experience with one or more ServiceNow ITOM and ITAM products (CMDB & Asset Management, Orchestration, Discovery, Mid Server, Service Mapping, Cloud Provisioning and Governance) Understanding of SNMP traps and MIBs/OIDs Understanding of Networking concepts including TCP/IP, HTTP, firewall, load balancer and ports Familiarity with Powershell script Familiarity with VMware, AWS, Azure, Amazon EC2 including appropriate template types (ARM templates, CFT), Event Management Systems Experience with network troubleshooting tools such as Wireshark, Traceroute Education : Bachelor's in computer science (or related technical degree) preferred. Please Note : Due to the nature of the role, candidates must be based in Sydney and must be Permanent Residents or Citizens to be considered for this role. How to apply : To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or send your latest CV to for a confidential discussion. Location : Sydney, New South Wales, Australia Salary : Range provided by Salt; actual pay depends on skills and experience #J-18808-Ljbffr



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