Client Services Officer

vor 15 Stunden


Council of the City of Sydney, Österreich Small Animal Specialist Hospital Vollzeit

The Small Animal Specialist Hospital (SASH) is the largest Veterinary hospital in the Southern Hemisphere offering referral services across four Sydney locations. At SASH, our team are committed to providing exceptional care and services to pets, their families, and the veterinary community. Our Client Services team form an integral part of our vision to help pets, and their families live their best life, as the first point of contact when visiting our SASH hospitals. About the Role This is not your average reception job—every day at SASH presents new challenges and the opportunity to truly make a difference. We're seeking applicants for Full-Time and Casual opportunities, with availability between 6:00 AM and 2:00 AM . As we are a 24-hour facility, this team works a mixture of shifts including nights and weekends. Greet clients and manage front-of-house areas, including waiting rooms Handle a high volume of income calls and emails using multiple systems Coordinate and book appointments across various departments Act as a liaison between clients and clinical staff Process payments (cash, EFTPOS, and insurance claims) Request results, samples, and documentation from third parties About You This is a position that will be challenging and is not for the fainthearted. We are looking for someone who can bring a positive, engaging and helpful attitude, with a strong sense of emotional resilience. You will have a genuine passion for animals and pride yourself in providing excellent customer service to all clientele. At least 2 years' experience in a high-volume reception or administrative role Strong initiative and ability to prioritise tasks in a busy environment Excellent communication skills – both verbal and written A reliable, positive, and proactive attitude A natural ability to stay calm and empathetic, even under pressure A passion for animals and delivering outstanding customer service Why Join SASH? Competitive pay, including night and weekend penalty rates A genuinely inclusive and team-focused culture Close to public transport Opportunities for career development A supportive and dedicated leadership team Excellent work-life balance with a variety of shift across a 7-day roster If you are looking for a role in a rewarding industry-leading team that thrives in providing excellent care to our clients and making a difference in the lives of pets and their owners, we'd love to hear from you Please apply with your CV and cover letter via the "apply now" link today #J-18808-Ljbffr


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