Account Representative

vor 2 Wochen

City of Melbourne, Österreich Credit Corp Vollzeit

Join to apply for the Account Representative role at Credit Corp . Job no: Work type: Full-time Location: Melbourne Categories: Collections, Customer Service & Call Centre About Your New Role As an Account Representative, you’ll be at the frontline making outbound calls to customers on behalf of our clients' overdue accounts. Your goal is to provide exceptional customer service and varied solutions to customers whose accounts are in arrears to find fair and sustainable solutions to get them back on track. You’ll listen to understand and support our customers through what are at times, complex financial matters with compassion, patience, resilience and a readiness to lean into the opportunities to share, learn and grow. Responsibilities Manage outstanding accounts with clients from Australia’s largest institutions Making and receiving high volume outbound/inbound calls Build and establish relationships with customers with rapport and trust Creating positive outcomes by negotiating repayment solutions Problem solving and objection handling Benefits Flexible hybrid work opportunities considered as early as 3 months (2 days in office, 3 days WFH) Fully paid training with continued support and coaching leading to growth towards promotion opportunities Gain a Certificate III in Financial Services Perks and discounts through our employee benefits platform Free membership and competitive rates with our Car Share partner and Novated Leasing options Wellbeing and health initiatives including online fitness training, 24hr wellbeing support with our EAP, discounted gym membership, health insurance and eye care plus breakfast and fresh fruit in the office Paid volunteer days Purchase additional annual leave Regular team engagement events ‘Dress For Your Day’ from smart casual to business attire End-of-Trip Facilities available for bicycle storage and showers Who You Are Experience in a call centre, hospitality, tourism, retail, sales or similar industries Excellent communication skills (both written and verbal) A natural problem solver and solution provider Driven by genuine compassion for our customers Love connecting with people and communicate with confidence Basic computer literacy skills A desire to learn and take on feedback Essential Criteria Contact Centre operating hours are Monday to Friday 7:30am – 7:00pm with rosters between these times Must be available to work permanent full-time (38 hours) Diversity and Inclusion The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at Credit Corp Group. We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community. We encourage applications from all culturally diverse backgrounds. We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. Advertised: 20 Nov 2025 AUS Eastern Daylight Time #J-18808-Ljbffr

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