Service Manager
vor 2 Wochen
Overview Empower Lives, Lead our team and Build your Future – Join Rocky Bay as the new Service Manager in the Supported Accommodation team for the Respite division About the Role As the Service Manager – Supported Accommodation – Respite Division, you will lead a group of dedicated Team Leaders and support workers to oversee the daily operations of our four respite accommodation houses, including short-term stays, emergency respite and the exciting rollout of our new Youth Respite service. Our aim is to provide a warm, welcoming, safe and responsive respite environment for customers that complies with the highest quality standards. Key Responsibilities Oversee the delivery and coordination of adult and youth respite services (STR and emergency respite). Provide leadership, coaching and guidance to team leaders and support staff across multiple sites. Ensure compliance with all relevant legislation, including NDIS Practice Standards and participant safeguarding. Collaborate with families, support coordinators and allied professionals to develop and implement person‑centred support plans. Assist in the operationalisation of and promote the upcoming Youth Respite program, including intake, rostering and service design. Manage incident reporting, quality improvement processes and documentation systems. Foster a culture of service excellence and continuous improvement within the team. About You Rocky Bay is looking for an experienced and compassionate leader who understands the importance of respite care in supporting families and people living with disability. We want someone who can inspire teams, build trusted relationships and deliver high‑quality services that reflect participants’ diverse needs and goals. Qualifications Demonstrated experience in a leadership role within disability, youth work, community services or similar sectors. Strong working knowledge of the NDIS, particularly around Short‑Term Respite (STR), Duty of Care and Risk Management. Tertiary qualifications in Disability, Community Services, Youth Work or a related field (desirable). Experience working with children and young people, including understanding of the National Principles for Child Safe Organisations. Excellent communication and stakeholder engagement skills. Strong financial literacy and business development skills. Familiarity with client management systems such as Lumary or similar (desirable). Benefits Professional development opportunities and ongoing training. Opportunity to lead an innovative new Youth Respite service from the ground up. Flexible working arrangements and supportive leadership. Salary packaging options to receive savings up to a maximum of $18,550 per annum. Access to a range of employee benefits, including health insurance, retail discounts and a robust employee assistance program. Employment Conditions Rocky Bay is an equal‑opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other protected status for which the law provides protection. We acknowledge the Traditional Custodians of the Noongar people and pay our respect to their present and past leaders. #J-18808-Ljbffr
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Senior Casework Manager – Family-Based Care
vor 19 Stunden
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Growth-Focused Community Partnerships Manager
vor 2 Wochen
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Community Engagement
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Manager, Casework
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Vor 7 Tagen
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