Digital Service Representative
vor 3 Wochen
A Leading NSW Government Department Are you passionate about customer service and digital technology? Do you thrive in a fast-paced environment and enjoy helping people navigate online services? Join a NSW Government Department that is transforming the way people and businesses access essential services across NSW About the Department This Department is dedicated to making access to government services simpler and faster. Since its launch in July 2013, it has successfully transformed service delivery with cutting‑edge digital solutions and an award‑winning culture. The Department currently partners with over 50 agencies to offer over 1,000 NSW Government transactions through digital channels, a 24/7 phone service, and an expanding network of service centres. The Opportunity: Digital Service Representative (SNSW Grade 2/3) As a Digital Service Representative, your primary purpose is to provide advice and support to customers using online technology in service centres. You will play a crucial role in increasing the adoption of digital services and creating positive digital customer experiences. Key Accountabilities Customer Experience: Deliver services professionally in all customer interactions to create positive customer experiences and ensure customer satisfaction. Digital Adoption: Provide advice and support to customers on the adoption of digital services and educate users on the use of online technology. Performance Monitoring: Monitor digital performance in service centres, and take actions to increase adoption and drive usage. Complaint Resolution: Action customer complaints arising from complex agency transactions, ensuring they are accurately resolved and escalated through appropriate channels. Compliance: Complete activities in accordance with privacy requirements and legislative obligations to ensure confidentiality, privacy and integrity of information is not compromised. Challenges You Will Face Resilience: Displaying resilience when dealing with enquiries and complaints from customers that may present with uncooperative, disruptive or abusive behaviours. Dynamic Environment: Working within a high‑volume, high‑pressure and constantly evolving Service Centre environment. What We Are Looking For (Focus Capabilities) Personal Attributes: Display Resilience and Courage – Intermediate Relationships – Communicate Effectively: Foundational Relationships – Commit to Customer Service: Intermediate Results – Deliver Results: Foundational Business Enablers – Technology: Intermediate Skills and Abilities Focus on providing a positive customer experience and resolving complex customer issues and needs. Be flexible and adaptable and remain calm and focused in challenging situations. Demonstrate a sound understanding of technology and use available technology to improve individual performance and effectiveness. Ready to Apply? This role reports to the Service Centre Coordinator and has no direct reports. If you are a motivated and customer‑focused individual ready to contribute to continuous improvement initiatives and help shape the future of government service delivery, we encourage you to apply At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. #J-18808-Ljbffr
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Customer Service Representative
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Newcastle City Council, Österreich Bendigo Advertiser VollzeitCustomer Service Representative - Digital Join to apply for the Customer Service Representative - Digital role at Bendigo Advertiser . Kick off a 6‑month contract through to the end of May 2026, with paid training to give you the skills and confidence to help customers navigate digital services. Say goodbye to weekend work – this role runs Monday to...
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Digital Service Advisor
vor 3 Wochen
Albury City Council, Österreich Randstad VollzeitA NSW Government Department is seeking a Digital Service Representative to enhance customer experiences through online technology. The ideal candidate will provide support in service centres, foster digital adoption, and ensure customer satisfaction in a dynamic environment. Resilience and a commitment to quality service are essential for this role. Join us...
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Customer Concierge Operator
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Customer Service Representative
vor 18 Stunden
Albury City Council, Österreich Avis VollzeitAvis Car & Truck Rentals Albury is seeking a friendly, reliable, and customer-focused Customer Service Representative to join our team. This casual position offers a minimum of 30 hours per week on a rotating 7-day roster, with the potential to transition into a full-time role for the right candidate. As a key member of our front-line team, you will be the...
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Digital Sales Representative
vor 3 Wochen
City of Brisbane, Österreich White Peak Digital Pty VollzeitAre you a natural ‘people person’ with a passion for digital and a drive to build a high-growth career in sales? White Peak Digital is looking for a motivated and ambitious Digital Sales Representative to join our Brisbane team. The Role This is your launchpad into a successful sales career. Your primary focus will be to manage and convert our strong,...
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Customer Service Representative
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Griffith City Council, Österreich Lowes Petroleum Service VollzeitCustomer Service Representative - Griffith At Lowes Petroleum, we're dedicated to building a Thriving Regional Australia. As one of the nation's largest and most trusted regional fuel and lubricant suppliers, we maintain our "country' ethos while expanding our reach across QLD, NSW, VIC & TAS. Our extensive network of bulk fuel and lubricant depots, delivery...
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Customer Service Representative
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Council of the City of Sydney, Österreich Service Today VollzeitWe’re excited to be expanding our friendly and supportive team and are looking for a Customer Service Representative to join us at our Revesby office. If you’re a customer service superstar who thrives in a dynamic, people-focused environment, we’d love to hear from you! At Service Today, we’re proud to deliver premium residential Plumbing, Electric,...
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Customer Service Representative
vor 17 Stunden
Griffith City Council, Österreich Lowes Petroleum Service VollzeitCustomer Service Representative - Griffith NSW At Lowes Petroleum, we're dedicated to building a Thriving Regional Australia. As one of the nation's largest and most trusted regional fuel and lubricant suppliers, we maintain our "country' ethos" while expanding our reach across QLD, NSW, VIC & TAS. Our extensive network of bulk fuel and lubricant depots,...
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Business Development Representative
vor 2 Wochen
City of Melbourne, Österreich NP Digital VollzeitTITLE Business Development Representative DIVISION NP Digital Australia LOCATION Hybrid – Melbourne, Australia ABOUT OUR COMPANY NP Digital (NPD) is a global award‑winning performance marketing agency. In 2024 Campaign Magazine labeled us the Global Agency of the Year in two categories, and The Drum awarded us the Agency Business Award for Global...
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Digital Marketing Sales Representative
Vor 3 Tagen
Gold Coast City, Österreich 3P Digital - Pay Per Performance Marketing VollzeitDigital Marketing Sales Representative (SEO Focus) $95K base + generous commissions | Gold Coast or Remote 3P Digital is looking for a proven digital marketing sales professional focused on SEO. You will convert conversations into high‑value retainers in a performance‑driven environment where your results shape your income and progression. What You’ll...
