Trade Counter Advisor

Join to apply for the Trade Counter Advisor role at Lyon's A Bit Creative About the Role Arco has a fantastic opportunity for a full‑time Trade Counter Advisor to join the team, working from our store in Bury St Edmunds. As a Trade Counter Advisor you will deliver high levels of customer service, actively drive sales activity, improve customer loyalty and grow Arco’s profitability. The Trade Counter Advisor role is a full‑time position, Monday to Friday with Saturday morning on a rota basis, working a total of 40 hours per week. Please be aware – you will need a Full Driving Licence. Don’t worry if you don’t know much about the health and safety industry or personal protective equipment (PPE); we’ll teach you everything there is to know and provide you with a platform to learn, develop, and grow. Key Responsibilities Providing high levels of customer service and building strong customer relationships Supporting with opening accounts, providing quotations, and customer account management Driving sales through customer calling, leaflet distribution, and other sales activity Managing cash in line with company policies and procedures, including cashing up, processing refunds, and supporting banking collection Following merchandising principles, including pricing, campaign set‑ups, and ensuring product displays are well maintained Assisting with control of stock, including processing of deliveries, click and collect, and actioning weekly stock counts Supporting branch operations including stock preparation, stock management, and restocking of customer sites (where required) Complying with and being an advocate for Health & Safety and Security at all times Benefits A starting salary of £26,208 plus bonus 32 days holiday inclusive of bank holidays, which rises with service, plus the option to purchase up to 5 more days each calendar year 2 fully paid Community Volunteering days every year An excellent pension (up to 8 % Arco contribution) and x4 Life Assurance scheme A huge range of discounts to help with cost of living via Perkbox plus Employee Discount on Arco products Free, 24‑hour access to our Employee Assistance Programme Health Cash Plan where we’ll reimburse up to 100 % of everyday healthcare costs Access to our Learning Management System, to support your personal and career development Long‑term service awards for employees who have worked for us for 40 years About You Experience of working face‑to‑face with customers, preferably in a retail environment Experience of sales, either over the phone or face‑to‑face Strong IT skills – Microsoft Word, Excel, etc. – and the ability to learn new software Driving licence is essential About Us With a 140‑year legacy, Arco is recognised as the UK’s leading safety experts. As the only integrated safety products and services business, our size, scale, and reputation in the sector give us an impressive portfolio of accounts and customers. We’re the expert safety partner with a unique mix of specialist expertise and practical real‑life industry knowledge. We are on a transformation journey to become more profitable and sustainable, investing in our growing business to achieve this. This is an exciting and demanding time for the business. There is opportunity to shape and challenge the transformation journey and future growth, while balancing the pressure to deliver sales growth and financial targets that are necessary to support future growth. Our behaviours – Care, Collaborate, Perform and Deliver – are embedded in our culture, driving performance and ensuring we succeed together, rewarded for that shared success. Because it’s on us. To deliver. Together. Diversity and Inclusion at Arco means understanding everyone’s views and giving colleagues a sense of belonging. We respect and value individuals for their unique skills, experiences and ideas, ensuring we can be at our best. By creating a supportive and inclusive environment we will be an organisation able to drive our strategic goals, attract and develop great people, and be a more profitable and sustainable business for generations to come. Be Safe, Be Yourself, Be Your Best. Seniority Level Entry level Employment Type Full‑time Industries Marketing Services #J-18808-Ljbffr