Clinical Support Services Team Member

Access Psych offers qualified face-to-face and telehealth mental health support services to address a wide range of mental health issues and concerns. As part of the MedHealth group – a purpose‑built collection of 22 industry leading health, medical and employment brands – and with more than 80 mental health clinicians, we deliver mental health support to meet the unique needs of individual clients and corporate customers Australia-wide. Work in your local community, with work from home options available. Our vision is to support people to live their best life by connecting people with the mental health support they need, when they need it. Job Description We are seeking for a candidate with experience in mental health or allied health clinic administration (highly desirable) who can cover Monday to Wednesday as a minimum . The role can be based at Melbourne VIC, Newcastle NSW or Sydney NSW area. This is a hybrid arrangement – a mixture of working in the office and from home. Responsibilities Supporting our national team of mental health clinicians to provide exceptional mental health support to individuals and businesses across Australia. Meeting and greeting clients who attend the practice. Answering and making phone calls in a prompt and courteous manner to book and reschedule appointments and maintain waiting lists. Referral entry and allocation of service packs. Maintaining client details and appointments in the company’s practice management system Zanda. Collecting and managing client payments, processing Medicare rebates and processing invoices for third party payments. Managing medical and business correspondence. Actioning clinician requests promptly. Completing record keeping tasks for the clinic. Other duties consistent with the position where required and/or requested by management. Benefits When you join Access Psych, you join one of Australia’s most reputable mental health service providers. We offer exciting career development pathways, and a competitive remuneration package. We have a “promote from within” culture and secondment opportunities to keep life interesting and challenging. What’s more, Access Psych is a growing brand, so opportunities will come the way of talented performers. If social events and out‑of‑work activities are important, we have plenty to keep you motivated and connected. Leadership positions and career progression are also available at Access Psych and within our parent company, MedHealth. Qualifications We are looking for an experienced, well presented, confident and friendly individual, with an exceptional telephone manner and positive approach to work. This is a perfect role for someone looking to secure a long‑term administration role within a growing organisation. You will also have: Previous experience in mental health or allied health clinic administration is highly desirable. Allied Health qualifications are highly desirable for triage and risk assessment. Experience operating in fast paced, process driven businesses that deliver quality outputs in line with customer requirements. Under the direction of the CSS Team Leader, manage day to day workflow allocation to ensure tasks are completed within required timeframes. Excellent interpersonal and communication skills and the ability to maintain a pleasant and friendly working manner. A strong team player to support a growing team of clinicians as well as the Access Psych management team. Ability to work independently, efficiently, and effectively with a high degree of attention to detail. Excellent time management and problem‑solving skills. Strong computer skills – familiarity with medical or health related practice management systems, Zanda, Outlook, Office and an understanding of Medicare, DVA and Workers Compensation is preferred. Self‑motivated with ability to maintain a positive can‑do attitude. Ability to treat all sensitive information with professionalism and confidentially. Demonstrated initiative and openness to learn. Additional Information We build authentic relationships with clients that foster trust and confidence. We understand the challenges our clients face and approach them with compassion and understanding. Our team of expert mental health professionals are dependable and can be trusted to work toward the best interests of the client. We work with purpose , determined to find solutions that work for our clients, resolving their issues and concerns. Equal Opportunity At Access Psych, sameness is a myth. Access Psych acknowledges First Nations Australians as the Traditional Owners and Custodians of the land and sea upon which we work. We recognise their living cultural and natural landscapes and pay our respects to Elders past, present and emerging. We strive to maintain a workplace that fosters acceptance and respect for diversity. A workplace free of intolerance, discrimination, harassment and violence in any form. We recognise that sameness is a myth and seek to achieve equality throughout our business. We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. We are happy to adjust our recruitment process to support accessibility needs. If you would like to have a confidential discussion about the role quoting REF9097V or if you want to express interest for a career with Access Psych, please contact our Talent Acquisition Advisor – Tammy on or connect on LinkedIn: #AccessPsych. You are welcome here. #J-18808-Ljbffr