Business Development

People & Culture Business Partner | Post-Grad Psychology Student Job Summary: As a Business Development & Account Manager, your primary responsibility is driving revenue growth by working with inbound leads to maximise their potential value, while also nurturing and expanding relationships with a portfolio of new mid‑sized customers. This role combines managing inbound opportunities, sales, reactivation, and win‑back efforts with strategic account management to achieve both short‑term wins and long‑term growth. In the inbound sales function, you will engage with qualified leads, identify their needs, create tailored solutions, and close deals to drive revenue. For mid‑sized customers, you will act as a trusted advisor, uncovering opportunities for expansion, upselling, and ensuring their continued success. Additionally, you will focus on reactivating lapsed accounts and winning back previous customers by rebuilding trust and demonstrating value. Success in this role requires strong sales skills, strategic thinking, and the ability to effectively balance inbound sales opportunities with account growth and retention efforts. Key Responsibilities Assess inbound leads to identify high‑potential opportunities, prioritise based on revenue potential and strategic fit, and ensure timely follow‑up to maximise conversion rates. Engage with leads to understand their needs, present tailored solutions, and Kudosity’s offerings as the best fit for their requirements. Strategically upsell and cross‑sell additional products or services during the sales process to maximise the value of each opportunity. Maintain accurate and up‑to‑date records of all inbound leads, their status, and associated activities in the CRM to ensure smooth pipeline progression and reporting. Negotiation and Closing Clearly articulate the value proposition of the product or service, aligning the solution with the customer’s unique needs while justifying the proposed price point. Negotiate deals that strike a balance between offering competitive pricing for the customer and maintaining healthy margins for the business, ensuring long‑term profitability. Address customer concerns and objections transparently while navigating negotiations to find mutually beneficial outcomes that build trust and confidence. Develop tailored contracts and proposals, finalize terms, and collaborate with internal stakeholders to ensure smooth deal closure and a seamless handoff to implementation or customer success teams. Customer Retention and Expansion Drive adoption of Kudosity’s UI solutions by providing training, resources, and ongoing support tailored to customer needs. Identify opportunities for upselling and cross‑selling, collaborating with the Sales and Account Management teams to drive revenue growth. Ensure customers achieve their desired outcomes, resulting in high satisfaction and retention rates. Support Escalation and Issue Resolution Where appropriate, troubleshoot issues for a customer to quick resolution. Act as a liaison between the customer and technical support teams to resolve issues quickly and efficiently. Communicate product bugs or feature requests to the product team on behalf of customers. Ensure that all customer concerns are addressed in a timely and satisfactory manner. Data Accuracy and CRM Management Consistently record all calls, emails, meetings, and other customer interactions in the CRM system to ensure accurate and up‑to‑date activity tracking. Keep customer and prospect information complete, organised, and current in the CRM, including contact details, account notes, and deal stages. Regularly update deal statuses, forecast changes, and key milestones in the CRM to provide real‑time visibility into pipeline health and progress. Ensure data accuracy to support reliable sales reporting and analysis, enabling better decision‑making and strategic planning. Collaboration with your Pod Partner with the your Pod, including Marketing Specialists, Product Managers, and Account Managers, to align customer success initiatives with broader revenue goals. Contribute to the design and execution of campaigns, features, and programs that enhance customer engagement and value. Qualifications 2+ years of experience in sales, business development, account management, or a related field, preferably in a SaaS or tech environment. Proven ability to build strong customer relationships and drive measurable outcomes. Familiarity with UX principles and their impact on customer engagement and retention. Excellent communication and problem‑solving skills, with a proactive and customer‑focused mindset. Experience with CRM tools like Salesforce and data‑driven decision‑making. Our Values Act as One Lead the Change Empower the Customer Open by Design Mission Possible For detailed information on our employee benefits, visit: Please note, we are a hybrid workforce and come into the office 3 days per week , Monday, Tuesday & Thursday. Seniority level: Entry Level Employment type: Full‑time Job function: Telecommunications #J-18808-Ljbffr