Service Team Leader

At Allcare, we are more than just a premium registered disability service provider. We are on a mission to put our participants at the centre of ALL CARE Without limitation. With our passion for compassionate care, we are expanding our services and undergoing a transformative growth phase, and we need the right staff to join us on this journey. Led by our visionary Founding Director & CEO, we are committed to revolutionising disability support. Our philosophy is simple: everyone who comes into contact with Allcare Disabilities Australia - clients, staff members, extended families - deserves the highest level of care, commitment, respect, and support. As we strive to set the benchmark for services in the disability community, we are also dedicated to becoming an Employer of Choice. That's why we're actively seeking the right team members to help us achieve our ambitious goals. In addition to competitive salaries & benefits, we have recently introduced AllCare Rewards - a comprehensive program that includes rewarding incentives discount opportunities ongoing training career progression. The role The Service Team Leader works in close partnership with the Service Manager to coordinate daily operations across Day Programs, Community Support service. This position is responsible for ensuring participants receive consistent, safe, and meaningful support that aligns with their NDIS goals, funding, and personal preferences. The Service Team Leader maintains open communication with all stakeholders, oversees participant documentation and compliance, and ensures service delivery meets organisational and legislative standards. This includes maintaining strong, proactive relationships with clients, families of participants, guardians, and key stakeholders as well as motivating, mentoring and managing a team of Support Workers to support participants to achieve their individual goals, improve their social inclusion, and achieving a higher level of independence through ongoing capacity building assistance. Key Responsibilities Work within the Mission and Vision of Allcare and uphold the organisation’s Code of Conduct, including the NDIS Code of Conduct. Act as a key point of contact for participants, families, guardians, and external stakeholders, responding to enquiries, concerns, and service needs in a timely and professional manner. Conduct regular check-ins with participants and families to review satisfaction, monitor wellbeing, and ensure the support provided aligns with evolving needs and goals Build strong, trusting relationships with stakeholders such as Support Coordinators, and external agencies to support consistent, holistic service delivery Attend stakeholder meetings, engage with stakeholder teams, and coach staff on implementing updated strategies, plans, and data collection requirements Develop and implement participant support plans, behaviour strategies tailored to individual needs, using person centred and capacity building approaches in collaboration with the support team, Service Manager, and participants Work collaboratively with families, guardians, Support Coordinators, and financial team to ensure participant funds are managed in accordance with their goals, needs, and legal requirements Serve as the daily point of contact for Support Workers, providing ongoing guidance and operational support. Manage staff rostering to ensure appropriate participant-to-staff ratios and coordinate shift replacements as required. Ensure compliance with all relevant legislation, organisational policies, and procedures to maintain a safe, healthy, and compliant workplace. Facilitate the onboarding of new employees, including buddy shifts, site inductions, and participant specific induction. Support the professional development of team members through coaching, mentoring, delegation of duties, and regular individual and team meetings. Maintain high quality documentation, including incident reports, progress notes, data collection, team communications, WHS reports, and other required records. Apply effective problem‑solving skills to maintain high‑quality, person‑centred care Manage complaints and feedback promptly, ensuring participants and stakeholders feel supported and listened to Escalate risks or concerns appropriately while ensuring participants’ safety and wellbeing remain central. What we offer Full‑time position with competitive salary Flexible work arrangements with work life balance Phone, Laptop, and cloud‑based platform Supportive management and collaborative workplace culture About you You’ll bring an energetic, solution focused, sustainable and growth mindset and Drive your team to deliver tailored services to clients ensuring an excellent experience. Sound knowledge of the NDIS, compliance in the disability sector and Work Health and Safety. Sound understanding of rostering and the rostering rules is preferrer Relevant qualification in Disability Service, Community Service, Community Welfare, or related discipline. Demonstrated ability in staff supervision and coordinating site management. Full Australian Driving Licence & reliable insured vehicle Valid First Aid and CPR Certificate Working with Children Check (WWCC) NDIS Worker Screening Check Valid National Police Check Comprehensive understanding of positive complex behaviour support. Must have understanding the reporting requirement and importance of communication and documentation. Must have a strong understanding ofthe complex service system and societal factors facing people with a disability and working knowledge of supported decision making and trauma informed practices. Tech savvy to use online information system. Sound administrative and computer skills. If you are passionate about making a difference in the lives of individuals with disabilities and want to be part of a dynamic and progressive organisation, please apply now and become an essential part of our remarkable journey. #J-18808-Ljbffr