Manager Service Quality
vor 2 Wochen
Join the Queensland Building and Construction Commission (QBCC) as a Manager Service Quality, where you will manage sensitive cases and service complaints, with a strong focus on mediation and coordination of both reactive and proactive investigations. If you are looking to make a meaningful impact in a dynamic environment, we would love to hear from you This position is based in Brisbane CBD. While the role allows for flexibility in working from home, regular in-person attendance at the Brisbane office is a mandatory requirement. About The Role In this role you will play a crucial part in enhancing the QBCC Customer Feedback framework by developing and implementing systems, policies and procedures that improve transparency and efficiency. Key Responsibilities Include Develop processes and systems to resolve sensitive cases and complaints quickly, fairly, and transparently, ensuring correct allocation and timely responses across QBCC operational areas. Administer and interpret building legislation, issue directions for disciplinary action, and provide advice to enhance digital service delivery through Salesforce. Strengthen organisational capability and responsiveness via data analysis and research, including preparing briefs and reports. Develop and maintain effective relationships with executives, team members, industry bodies, and government agencies. Please refer to the Position Description for the Key Outcomes and Accountabilities and Candidate Attributes for this role. Mandatory Qualifications Current Queensland Drivers Licence – (Class C - Motor Vehicle) How To Apply (via Smart Jobs) If you are interested in this opportunity, please submit your current resume and a cover letter (maximum two pages) outlining how your skills, knowledge and experience complement this role based on the Candidate Attributes outlined in the Position Description. Why Join QBCC? Generous 12.75% superannuation contribution with the option to salary sacrifice Access to leave entitlements (with 17.5% leave loading) and accrual of flex time Opportunities for career development, training and mentoring A friendly, collaborative and supportive workplace culture Modern CBD office within a 10-minute walk of major train stations Fitness Passport Referee checks It is recommended you seek approval when nominating a person as a referee. Referees should have a thorough knowledge of your work performance and conduct, and it is preferable to include your current/ immediate past supervisor. By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish the panel to contact your referees without your permission, please make this clear on your resume. Occupational group: Building Services #J-18808-Ljbffr
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Service Quality
vor 3 Wochen
City of Brisbane, Österreich Queensland Government VollzeitA state government department in Brisbane is looking for a Manager Service Quality to manage sensitive cases and service complaints. You will be responsible for developing processes and interpreting building legislation while maintaining effective relationships with various stakeholders. The role requires a current Queensland Drivers Licence. This position...
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Manager Service Quality
vor 3 Wochen
City of Brisbane, Österreich Queensland Government VollzeitAbout the Role As Manager Service Quality at the Queensland Building and Construction Commission (QBCC), you will manage sensitive cases and service complaints, focusing on mediation and coordination of both reactive and proactive investigations. If you are looking to make a meaningful impact in a dynamic environment, we would love to hear from you! This...
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Brisbane-Based Service Quality
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City of Brisbane, Österreich Queensland Government VollzeitA regional government body is seeking a Manager Service Quality in Brisbane. This role focuses on managing sensitive cases and service complaints while enhancing the customer feedback framework. You will develop systems and practices that improve operational efficiency and transparency. The position offers a flexible working arrangement, requiring regular...
