Administration Employee

About IRT Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same. We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community‑owned providers of independent living, aged care and home care. We’re proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld. IRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians. About the Role IRT aged care centres across the Eurobodalla region are seeking an enthusiastic and passionate Receptionist / Administration Officer to join our Aged Care Centres on a casual basis. This role requires travel to all Eurobodalla sites: IRT Crown Gardens, Batemans Bay, IRT Moruya, and IRT Dalmeny. Your responsibilities may include: Acting as the first point of contact for residents, families, visitors, and external parties at IRT. Working collaboratively with the sales and operations teams, as well as external suppliers. Supporting the onboarding of all Aged Care residents opting to take up additional services, ensuring products and services are delivered as described, and that financial and contractual processes are completed accurately and professionally. Providing ongoing support to the Aged Care Centre team and serving as a key point of contact in the delivery of additional services to residents and their families. Promoting IRT’s image and policies in all daily activities. Providing high‑quality administrative support to the local leadership team and exceptional customer service to internal and external stakeholders. Using IRT systems and technologies to update records and complete clerical tasks. Maintaining strict confidentiality regarding resident information. Managing client enquiries, deliveries, dispatches, and visitors. Responding to complaints and identifying appropriate resolutions. Collaborating across departments to support the timely management of resident requests. To Be Successful You Will Have Previous experience in Administration / Receptionist role, preferably in aged care or medical / health care setting Knowledge of existing care and support services, such as My Aged Care Certificate III or Diploma in Business Administration (desirable) Excellent organisational skills with the ability to manage multiple projects and tasks at one time High level communication (written and verbal) and interpersonal skills Proven administration, documentation and report writing skills Demonstrated problem solving ability and negotiation skills Proven attention to detail and accuracy An ability to interpret and apply policies and procedures Demonstrate proficiency using tablets, smart phone technology and computer systems including Microsoft Outlook, Word, Excel and organisational systems Current driver’s licence and own vehicle Benefits for You Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packaging Flexible working conditions Birthday leave - relax and take a day off on us Professional and career development opportunities Multiple career pathways Discounted gym memberships Free counselling via Employee Assistance Program (EAP) and staff wellness program How to Apply If this sounds like the right fit, click “Apply Now”, complete your details and submit. You can also apply via our Careers page. For questions, contact Please note: we can’t accept applications or resumes by email—apply through SEEK or our Careers page. Successful applicants will complete pre‑employment checks, including references, a functional assessment, and a National Criminal History Check. #J-18808-Ljbffr