Senior Contact Centre Agent

Overview Senior Contact Centre Agent at Victoria University Join to apply for the Senior Contact Centre Agent role at Victoria University (VU). Exciting opportunity within our Advisory & HQ Team. 1 x Continuing Full-time Role located at our Whitten Oval Campus. About Us At Victoria University (VU), our aim is to be a global leader in dual-sector learning and research by 2028. Join us on the journey and help us achieve our strategic drives embedded in our Strategic Plan : Start well, finish brilliantly. One of the drivers is a thriving place to Study and Work. About the Role and Who We’re Looking For We are seeking a candidate to join the Advisory and HQ collaborative and high performing team, responsible for handling inquiries, resolving routine issues, and delivering information about various student-related matters by exercising good judgement, sensitivity and discretion. You’ll be responsible for maintaining positive and helpful interactions with students across various channels (phone, email, live chat etc.) while navigating student business systems to provide accurate and timely assistance. This is a full-time, continuing position at a HEP 5 classification ($79,135 - $90,899 per annum + 17% employer superannuation) working 36.75 hours per week. The successful candidate will be required to work full-time on-site at our Whitten Oval Campus. Responsibilities Apply sound interpersonal, written, and oral communication skills, interacting with individuals from diverse backgrounds to provide student service meeting defined performance and quality standards. Resolve issues identified through student inquiries regarding enrolments, fees, timetabling, and related matters; refer or escalate to relevant stakeholders and team leaders where appropriate. Handle inbound and outbound calls and inquiries from students and stakeholders, navigating student business systems to provide accurate information and assistance. Qualifications / The Ideal Candidate Well-developed interpersonal, verbal and written communication skills Proven ability to work with word processing and University online systems (Microsoft Word, Excel, Access, Outlook) and to quickly gain working knowledge of University systems Who to Contact For further information relating to the position, please contact Jody Pyman, Team Leader – Future Stream Student Contact Centre, at How to Apply For a position description, please click HERE. Applications must be submitted as a single document comprising: A cover letter addressing the Key Selection Criteria Your curriculum vitae/resume Evidence of applicable qualifications, licences and registrations Note: Applications which do not address the selection criteria will NOT be considered and no applications will be accepted if submitted through email. Applications close on Tuesday 16 December (11.59pm AEST). Benefits and Inclusion VU provides competitive salaries, excellent superannuation, and various benefits. The university fosters an environment where staff can excel, achieve goals, and develop their careers. VU is committed to diversity, inclusion, and family-friendly policies. Our commitment to inclusive recruitment: adjustments are available at any stage of the recruitment process. If you require adjustments, please contact or call . VU is an equal opportunity employer and proudly committed to progressive inclusivity. We welcome and celebrate diversity in all its forms and strive to create an inclusive, respectful environment. Seniority level Mid-Senior level Employment type Full-time Job function Other Higher Education #J-18808-Ljbffr