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Conference and Events Coordinator
vor 56 Minuten
Overview Conference and Events Coordinator role at Hyatt Place Melbourne, Caribbean Park. This role manages the full lifecycle of events and MICE group bookings—from enquiry and planning through execution and post-event follow-up—with a strong focus on client satisfaction, operational detail, and revenue optimisation, while aligning with Hyatt's brand standards and values. Organization Hyatt Place Melbourne, Caribbean Park. The property features notable F&B outlets such as Archie's Farm Restaurant & Bar, recognised for excellence. Summary As the Conference and Events Coordinator, you will manage the full lifecycle of events and MICE group bookings, ensuring client satisfaction and seamless execution. Previous hotel experience in this role is essential. Key Responsibilities Respond promptly and professionally to all event enquiries via phone and email, in accordance with Hyatt Event Standards. Prepare tailored proposals, contracts, and event confirmations, ensuring all client requirements are clearly captured and accurately communicated. Conduct site inspections with a focus on understanding client objectives and showcasing the hotel's offerings. Plan, coordinate, and execute MICE groups and events, managing logistics such as group blocks, rooming lists, deposits, event orders, and timelines. Specific experience with MICE bookings is essential for this role. Act as the key point of contact for clients from planning to event completion, ensuring seamless execution and an exceptional experience. Conduct thorough post-event follow-up, capturing feedback to enhance future service delivery and encourage repeat business. Internal Coordination & Communication Communicate event details effectively to operational teams, including through weekly BEO meetings, group briefs, and detailed event orders to senior management and operational team members. Collaborate with the Sales team on presentations, project support, lead conversion, and account management as required. Liaise with all hotel departments to ensure smooth event execution and alignment with operational capacities. Qualifications A minimum of 1-2 years of hotel conference and events coordination experience. Specific experience with MICE bookings is essential for this role. Previous hotel experience in this role is essential. Candidates must hold permanent resident status to be eligible for this position. Seniorit y level Entry level Employment type Full-time Job function Management and Manufacturing Industries Hospitality #J-18808-Ljbffr
