Customer Success
vor 2 Wochen
Talent Acquisition - Sr Consultant at FICO The Opportunity We are seeking a dynamic Customer Success Manager to drive customer retention, expansion, and advocacy within our LAER (Land, Adopt, Expand, Renew) go-to-market model. This role is critical to ensuring customer success throughout their lifecycle, maximizing ARR growth, and preventing churn through proactive relationship management and strategic account planning. Our clients are blue chip organisations. What You’ll Contribute Build and maintain strong relationships across all customer stakeholder levels (C-suite to end users) Lead post-sale onboarding and implementation to drive product adoption and time-to-value Identify and qualify expansion opportunities, collaborating with sales teams to grow account ARR Own renewal strategy and execution, ensuring high retention rates and contract value preservation In partnership with Key Account Manager, develop and execute comprehensive account plans aligned with customer business objectives Monitor and analyse customer health metrics, usage patterns, and adoption trends to identify risks and opportunities Proactively engage with customers to understand their strategic direction and evolving needs, conducting regular business reviews, health checks, and strategic planning sessions Act as customer advocate internally while representing company interests externally Develop and implement customer training programs and enablement initiatives Manage customer-impacting programs (upgrades, migrations, product changes) Track and report on customer satisfaction, Net Promoter Score, and key success metrics What We’re Seeking Bachelor’s degree or equivalent experience gained in a commercial environment. Extensive Credit Risk or Fraud Domain experience. Experience with managing SaaS solutions for tier one financial services institutions. The ability to understand client’s objectives, support and guide their thought process to identify success criteria. Proven track record managing customer renewals with high retention rates Creative thinker with the ability to manage complex, multi-stakeholder customer relationships. Our Offer to You A culture and work environment strongly reflecting our core values: Act Like an Owner, Delight Our Customers, and Earn the Respect of Others. The opportunity to make a difference by leveraging your unique strengths. Highly competitive compensation and rewards. Flexible work options, opportunities to give back to your community. #J-18808-Ljbffr
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Customer Success Manager
vor 1 Woche
Council of the City of Sydney, Österreich Prometheus Group VollzeitGet AI-powered advice on this job and more exclusive features. Prometheus Group is built on a culture of self-starters, accountability, and results. For more than a decade, our team has proudly served the Asia Pacific market, building a loyal customer base across energy, utilities, mining, manufacturing, and other asset-intensive industries. Our software...
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Customer Success Manager
Vor 6 Tagen
Council of the City of Sydney, Österreich Kaliba VollzeitCustomer Success Manager – Sydney Looking to kick‑start your career in sales? We’re hiring a Customer Success Manager to join our clients Sydney team! This role offers the chance to prospect into companies of various sizes and industries and learn from well‑established and proven performers on a global scale. As a Customer Success Manager, you’ll...
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Customer Success Manager
vor 2 Wochen
Council of the City of Sydney, Österreich Kaliba VollzeitCustomer Success Manager Looking to kick‑start your career in sales? We’re hiring a Customer Success Manager to join our clients Sydney team! This role offers the chance to prospect into companies of various sizes and industries and learn from well‑established and proven performers on a global scale. As a Customer Success Manager, you’ll work with...
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Customer Success Manager
Vor 4 Tagen
Council of the City of Sydney, Österreich Autodesk, Inc. VollzeitCustomer Success Manager page is loaded## Customer Success Managerlocations: North Sydney, AUStime type: Full timeposted on: Posted Todayjob requisition id: 25WD93528**Job Requisition ID #**25WD93528**Position Overview**The Autodesk Customer Success Manager (CSM) helps Autodesk’s customers with Enterprise Business Agreements drive long-term success by...
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Customer Success Manager
vor 3 Wochen
Council of the City of Sydney, Österreich N-able VollzeitOverview Join to apply for the Customer Success Manager role at N-able . As a key member of our Customer Success team, the Customer Success Manager (CSM) is the primary relationship owner between N-able and our customers and partners. Drawing on your account management expertise, customer service acumen, and industry knowledge, you will ensure customers...
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Customer Success Manager
vor 4 Wochen
Council of the City of Sydney, Österreich N-able Technologies Ltd. VollzeitIT doesn’t get better than this! N-able isn’t just another software company – we’re going places, and we’d love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people who are supporting our customers, and one another. As a key member of our...
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Customer Success Manager
vor 3 Wochen
Council of the City of Sydney, Österreich Spin Personnel VollzeitOverview We’re looking for a driven Customer Success Manager with experience in the HR sector to join our growing client, a fintech start-up providing HR solutions across Australia. You’ll work with enterprise level clients across new customer implementations (non-technical) as well as maximising usage across an existing client base. This is a hands-on...
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Customer Success Manager
Vor 2 Tagen
Council of the City of Sydney, Österreich Macquarie Technology Group VollzeitAbout us We’re proud to be Australia's #1 Technology Great Place to Work 2025 for the second year running! This is in addition to being Great Place to Work Certified 2024. We’ve also won the 2024 Gallup Exceptional Workplace Award globally! Macquarie Cloud Services are the Australian specialists in cloud services for business and government. Locally...
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Customer Success Manager
vor 3 Wochen
Council of the City of Sydney, Österreich Darktrace Ltd Vollzeit###Customer Success Manager page is loaded## Customer Success Managerlocations: Sydney Officetime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity...
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Customer Success Template
Vor 6 Tagen
Council of the City of Sydney, Österreich Illumio VollzeitOnwards Together! Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Powered by the Illumio AI Security Graph, our breach containment platform identifies and contains threats across hybrid multi-cloud environments – stopping the spread of attacks before they...
