Right to Information Officer

vor 2 Wochen


City of Parramatta Council, Österreich NSW Department of Customer Service Vollzeit

Apply for the Right to Information Officer role at NSW Department of Customer Service. Right to Information Officer SafeWork NSW is the state's workplace health and safety regulator. Our mission is to reduce work‑related fatalities, injuries and illnesses by ensuring workplaces comply with health and safety laws. About the role The Right to Information Officer role is based in a high‑volume, fast‑paced, front‑line structured environment. The position holder facilitates the review and determination of applications made under the GIPA Act, ensuring assessments meet legislative requirements and responses are timely, comprehensive and high quality. Key Responsibilities Provide professional customer service to the public, ensuring legal, policy and procedural requirements are understood while meeting required performance indicators and timeframes. Ensure that material or information released complies with the relevant legislation, applying business policies, procedures and standards. Maintain accurate records to ensure current and relevant information is available. Prioritise and coordinate workflow in a high‑volume environment, considering information from multiple internal and external sources to accurately complete allocated applications. Maintain currency and accuracy of information and resources while managing a high‑volume workload and quality service delivery. Keep up‑to‑date knowledge of relevant legislation, policies and procedures while working to tight timeframes. Meet stakeholder needs while ensuring a firm understanding of what the customer wants versus what the legislation allows or states. Identify and communicate emerging and potentially contentious issues early. About You Outstanding organisational and time‑management skills. Ability to thrive in a busy work environment and use critical‑thinking skills. Attention to detail and ability to meet deadlines. Experience applying and interpreting legislation. Strong written communication skills and confident decision‑making. Base Pay Range A$99,938.00 / yr – A$110,271.00 / yr How to Apply Click “Apply Online” to access our application portal and submit your application. Your application should include a cover letter and resume outlining your capabilities and experience relevant to the role. Application closing date: Wednesday 10 December 2025 (9:59 AM). For enquiries relating to the recruitment process, please contact Sharlene Fouzder at Belong in our diverse and inclusive workplace. We welcome applicants of all backgrounds. If you have support or access needs that may require adjustments to allow you to fully participate in this selection process, please contact Sharlene Fouzder at #J-18808-Ljbffr



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