Senior Technical Delivery Manager
Vor 7 Tagen
Senior Technical Delivery Manager Datacom Location: Sydney About the Role As part of our Technical Delivery team, you’ll join a group of skilled professionals responsible for delivering high‑quality technical managed services, governance frameworks, and network enhancement projects to our customers. You will lead service delivery across critical infrastructure, ensuring adherence to governance best practices, managing network performance, building strong customer relationships, and driving operational excellence. Key Responsibilities Serving as the primary point of contact for all governance and network‑related delivery commitments. Managing service delivery across network infrastructure, connectivity solutions, and governance requirements. Building trust and strong relationships with customers, understanding their network strategies, governance obligations, and operational challenges. Implementing governance frameworks to ensure compliance with contractual, regulatory, and security requirements. Driving productivity and network efficiency by leveraging automation, monitoring, analytics, and proactive performance management. Overseeing delivery assurance through quality processes, SLA adherence, and hands‑on leadership. Collaborating with capability and offering teams to bring innovation, resilience, and enhanced network security. Leading, engaging, and developing your team to build high performance and technical expertise, with a focus on governance and networks. Required Experience & Qualifications Proven experience in overseeing technical managed service delivery for governance and network infrastructure. Extensive knowledge of enterprise network architecture, configuration, optimisation, and governance processes. Strong leadership skills and experience managing technical and operational network teams in accordance with SLAs. Deep understanding of compliance, audit, and regulatory frameworks relevant to networking and IT governance. Exemplary written and verbal communication skills. Ability to manage competing priorities in complex, high‑availability environments. Customer‑centric attitude, urgency, and a flexible, positive “can‑do” approach. ITIL certification. Nice to Have Background in Microsoft technologies and hybrid network environments. Experience leveraging automation, analytics, and AI‑driven tools to optimise network performance and governance reporting. Why Join Datacom? Datacom is one of Australia and New Zeland’s largest suppliers of Information Technology professional services. We maintain a dynamic, agile, small‑business feel that is often diluted in larger organisations of our size. Our people give Datacom its unique culture and energy, and we care about our people through perks such as social events, chill‑out spaces, remote working, flexi‑hours and professional development courses. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. We operate at the forefront of technology to help Australia and New Zeland’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. Seniority level: Mid‑Senior | Employment type: Full‑time | Job function: Project Management and Information Technology #J-18808-Ljbffr
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Technical Delivery Manager
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