Customer Service
Vor 6 Tagen
JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services. We strive to provide our clients with the highest quality service and products, and we believe that our employees are the key to achieving this goal. We pride ourselves on our company culture, which values loyalty, commitment, collaboration, integrity and diversity. We believe every employee brings a unique perspective and skillset and welcome our team members to share their ideas and work together to achieve our common goals and that is why at JAS we believe People Make the Difference The Role The Customer Service is the primary contact for any customer. The CS is responsible for intercepting shipping orders, keying orders into system, conducting follow-up to requestors/ customers/foreign JAS offices. The Customer Service is responsible for all communication between the various departments within the company and its customers in order to solve and support in operational duties, ensuring to growth of volumes and GP and cross selling initiatives. Processes orders for shipment received from customer or foreign JAS offices. Compiles sorts and verifies accuracy of data to be entered. Examines records such as bills of lading and related documents of shipments and informs customer of unit prices, shipping dates, anticipated delays and any additional information needed by customer. Submit into the system total cost for customer, records or files copy of orders received as requested. Drive better overall sales and marketing intelligence/insight into their target assigned. Acquire new traffics import, export, and additionally local services; post landing, customs clearance and spot business opportunities. Drive new revenue streams through better execution on of their marketing & lead generation campaigns and programs into the target assigned Take marketing operational costs out of their business, thus, driving better marketing ROI. Confers with operations clerk to expedite or trace missing or delayed shipments. Investigates overdue and damaged shipments or shortages in shipments for customers and/or air and ocean carriers. Analyzes complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis. Qualifications Computer skills including Microsoft Office suite, Excel and operational system (C1, forward, etc.). Good written and verbal skills Detail oriented, able to multitask and meet deadlines Self-motivated, able to work in a team and independently Cross selling capabilities Customer orientated Follow-up on pending issues and orders Able to effectively solve problems Able to establish priorities and multi task Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad . #J-18808-Ljbffr
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