Manager Triage

NSW Department of Customer Service – Parramatta NSW Shape the future of workplace safety and psychological health and safety Manager/Clerk Grade 11/12 with a salary range of $149,739 - $173,174 Ongoing role based in Parramatta or Gosford About us SafeWork NSW is the state's workplace health and safety regulator. Our mission is to reduce work‑related fatalities, injuries and illnesses by ensuring workplaces comply with health and safety laws. We achieve this through a mix of responsive and proactive programs targeting high‑risk areas across all industries, aligned with our strategic plan and regulatory priorities. SafeWork NSW has just transformed to become a modern, strong, and independent Work Health and Safety Regulator. As part of this change, we have opportunities within our Psychosocial Return to Work and Regulatory Engagement Directorate. About the role SafeWork NSW is seeking a dynamic and experienced leader to manage and oversee our Triage and Advisory Services team. This new role is a unique opportunity to make a real impact by driving high quality regulatory responses and supporting initiatives that address work health and safety risks, including psychological risk and harm, in workplaces across NSW. The Manager Triage and Advisory Services is responsible for the following: Manage and oversee triage advisors and team leaders to deliver consistent, high quality triage, assessment and verification activities aligned to the application of SafeWork NSW's triage framework. Lead and drive the expansion of and delivery of frontline support and advice for matters related to psychological risk and harm. Ensure compliance with legislation, policies, and procedures, and ensure timely and fair resolution of regulatory matters. Manage the delivery of high level administrative and governance support for key operational functions of SafeWork NSW ensuring alignment with strategic priorities and contributing to enhanced regulatory intelligence and operational effectiveness. Build a high performing team culture through coaching, mentoring, and capability development. Collaborate with internal and external stakeholders to strengthen integrated regulatory responses. Monitor triage volumes, trends, and emerging issues to support regulatory intelligence and informed decision‑making. Contribute to national approaches and best practice in WHS triage and incident notifications. To learn more about the role, please click here to download the role description. About you We're seeking a strategic, resilient leader who thrives in a complex environment and can confidently navigate through change. The ideal candidate will bring: Strong leadership and people management skills with a proven ability to inspire and develop teams. Knowledge of regulatory frameworks and triage processes. Exceptional communication, influencing and negotiation skills to manage complex stakeholder relationships. Ability to leverage technology and data systems to improve workflow efficiency and regulatory performance. Resilience and adaptability in a high‑volume, dynamic environment. Tertiary qualifications and/or relevant professional or industry experience. How to apply Click 'Apply Online' to access our application portal and submit your application. Your application should include a cover letter and resume outlining your capabilities and experience relevant to the role. Application closing date: Monday, 5 January 2026 (9:59AM) For enquiries relating to the recruitment process, please contact Natalie Caruana at ***************@safework.nsw.gov.au Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Natalie Caruana at ***************@safework.nsw.gov.au Information on some of the different types of disabilities Information on adjustments available for the recruitment process A talent pool may be created to fill future ongoing and temporary opportunities for a period of up to 18 months. #J-18808-Ljbffr