Library Technician

Join to apply for the Library Technician - Customer Service role at Blacktown City Council . Blacktown City is a growing and thriving city, located halfway between Sydney City and the Blue Mountains. With 450,000 residents, we are the largest and most diverse city in NSW, spread across 54 suburbs. Blacktown City is vibrant, dynamic, and multicultural, home to a large First Nations community and people from more than 180 different birthplaces and languages. With a $24.8 billion regional economy, it is also home to 35,000 businesses. Working at Blacktown City Council provides widespread, exciting professional opportunities. Our Council is leading the transformation of Blacktown City and Western Sydney through a vision for a modern city, full of opportunity for our residents and businesses. About Blacktown City Libraries We have 6 community libraries across our local government area: Blacktown, Mount Druitt, Stanhope Gardens, Riverstone, Lalor Park, and Marsden Park Temporary Library. We also have a popular mobile library service. We offer a wide range of services to our community, including borrowing services, a digital library, study support services, technology workshops, and multicultural, children and youth services. We pride ourselves on providing high‑quality customer services and creating places for people to learn, connect, and share resources. About The Opportunity We are seeking a Library Technician to join our team at Mt Druitt Library on a permanent, part‑time basis. As part of our Customer Service team, you will play an important role in creating positive experiences and fostering a welcoming environment for all library visitors. Key Responsibilities Provide outstanding customer service to all library visitors, ensuring a welcoming and inclusive environment. Deliver high‑quality, community‑focused programs that engage and inspire diverse audiences. Collaborate effectively with colleagues to support the smooth operation of library services. Assist customers in accessing the full range of library resources, including digital tools and online platforms. Communicate clearly and professionally with people from different backgrounds and age groups. Apply well‑developed technology skills to help customers navigate information systems and digital services. Contribute to maintaining a safe, respectful, and family‑friendly environment within the library. Draw on knowledge of cultural trends to shape relevant programs and services that meet community needs. Essential Qualifications and Experience Library Technician Diploma, Associate Diploma or equivalent, recognised by the Australian Library and Information Association (ALIA). Previous library experience. Demonstrated strong commitment to customer‑focused service. Excellent communication skills, both oral and written. Ability to work within a team environment and independently. Well‑developed problem‑solving skills. Relevant computer skills. Current class C driver’s licence. Working with Children Check number. Desirable First aid certification. Ability to speak a community language. Remuneration and Benefits Entry level salary starts at $1,362.15 per week, pro‑rata. 17.5 hour working week. Employee benefits such as leave entitlements (where applicable), 12% employer contribution payable to your nominated superannuation fund, Fitness Passport, gym membership discounts, and social clubs. For further information on the Child Protection (Working with Children) Regulation 2013, please visit . Our Commitment to Safety Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre‑employment phase for all candidates, and we conduct random and cause testing thereafter. We are a child‑safe organisation that supports and promotes the safety, wellbeing, and empowerment of children. Click here to view or download the position description. Apply Now Have your resume and any other relevant documentation ready to attach. Have a personal email address ready to use and complete your application without logging out of the system. Review the questions and decide on your responses before commencing your application. Closing date: Friday 5 December 2025, 11.59 pm. Contact officer: Samantha Cadwallen, 9839 6617 . Internal reference: BCC1441. Seniority Level Entry level Employment Type Permanent, part‑time Job Function Other Industries Government Administration #J-18808-Ljbffr