Customer Service Manager
Vor 6 Tagen
An Australian owned and operated national manufacturer within the timber and building products sector is seeking an experienced Customer Service Manager to lead their national customer service function. The organisation operates a major manufacturing facility and head office in Neerabup and has built a reputation as a market leader known for high-quality products, strong industry relationships and a supportive, people-focused culture. This is a hands‑on leadership role overseeing a team of ten Customer Service Officers across WA, QLD, VIC, NSW and SA, combining operational responsibility with coaching, workflow management and a strong commitment to exceptional customer experience. Onsite presence in Neerabup is required, with occasional interstate travel to support team members in other states. Key Responsibilities Lead, mentor and develop a national customer service team. Oversee end‑to‑end customer service delivery, from order receipt to product dispatch. Manage customer accounts and ensure timely, accurate and professional service. Monitor workflow, allocate tasks and uphold service standards nationally. Provide hands‑on support including order processing, quotes, credits, purchase orders and returns. Create and update internal procedures to support smooth operations. Provide product availability, pricing, specifications and delivery timeframes. Build strong relationships with production, dispatch, contractors and sales teams. Handle enquiries and complaints with calm, professional problem‑solving. Support stocktake coordination and release daily orders to production. About You Essential Minimum five years’ experience in a similar leadership role, ideally within timber, building materials or construction‑related industries. Strong leadership capability with proven success motivating and guiding a team. Excellent communication skills and confidence engaging with a wide range of stakeholders (e.g. production floor staff, truck drivers, builders, internal teams). High numerical accuracy with the ability to calculate measurements and dimensions under pressure. Strong time management and ability to multitask while meeting tight deadlines. A proactive approach to problem‑solving and handling customer issues. Desired Intermediate Microsoft Office skills. Experience using SAP (highly advantageous). A steady, resilient mindset and appetite for long‑term career growth. Requirements Full working rights in Australia. Current National Police Clearance or willingness to obtain. Ability to complete a pre‑employment medical including drug and alcohol testing. Why This Role Is Attractive You’ll be joining a stable, well-established Australian manufacturer that genuinely values its people. They invest in ongoing development, support collaborative teamwork and create an environment where leaders can make a meaningful impact across both operations and customer experience. Diversity, Equity & Inclusion Diversity, Equity & Inclusion at HudsonHudson is committed to helping you find a workplace where you feel respected, supported and free to thrive. We welcome applications from all backgrounds, identities and lived experiences—because when different voices come together, amazing things happen. Casual Loading Note: For all Australian based contract and temporary roles only, the pay rate is inclusive of a mandatory 25% casual loading. This excludes permanent and fixed‑term roles. #J-18808-Ljbffr
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Customer Service Manager
Vor 4 Tagen
City Of Wanneroo, Österreich Hoban Melbourne VollzeitJob Type: Permanent position | Full time position Job Description Join my client, a major national player in Australia's Timber Industry and proudly Australian-owned and operated. State‑of‑the‑art manufacturing plant and head office located in Neerabup, Wanneroo. Right now, an exciting permanent opportunity for an experienced Customer Service Manager...
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Customer Service Manager
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City Of Wanneroo, Österreich Labourforce VollzeitLabourforce is seeking an EXPERIENCED Customer Service Manager to work for our client in NEERABUP 6031. Please read the entire ad very carefully before applying. About the Role Must be able to work a roster from Monday to Friday. Temp to Perm opportunity – a 3‑month trial with Labourforce before becoming full time. Salary is $100,000 – $110,000 plus...
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City Of Wanneroo, Österreich Labourforce VollzeitLABOURFORCE - CUSTOMER SERVICE MANAGER - NEERABUP 6031 Labourforce are seeking an EXPERIENCED Customer Service Manager to work for our client in NEERABUP 6031. Please read the entire ad very carefully before applying. About the role Must be able to work a roster from Monday - Friday Temp to Perm opportunity! (You will need to complete a 3 month trial with...
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City Of Wanneroo, Österreich Hoban Melbourne VollzeitA leading company in the timber industry is seeking an experienced Customer Service Manager to lead a national team of Customer Service Officers. This permanent role involves driving customer service excellence and mentoring staff to achieve KPIs in a dynamic environment. With a competitive salary between $100-110K and opportunities for interstate travel,...
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