Digital Specialist

Belgium is world renowned for its fine chocolate, and at the heart of that story is GODIVA — sharing the art and culture of quality chocolate since 1926. Having launched in Australia in 2017, GODIVA continues to grow its retail, ecommerce and wholesale presence across the country. As part of a global network operating in more than 180 countries, digital plays a pivotal role in how our customers discover, shop and fall in love with our brand. We are now seeking a driven and detail-oriented Digital Specialist to support the growth of our online channel and elevate our digital customer experience. The Role This full-time role supports the day-to-day execution of our ecommerce and digital marketing activity, helping to drive online revenue, optimise the customer journey and maintain the performance of our digital platforms. You will work closely with our Ecommerce, Marketing, Retail and Customer Experience teams to ensure our digital presence is consistent, compelling and continually improving. Key Responsibilities Maintain and optimise product listings, categories and collections on Shopify to ensure accuracy, strong merchandising and a seamless shopping experience. Support website updates, testing and enhancements through our development partners, including omnichannel integrations across Shopify POS, loyalty and fulfilment systems. Assist in planning, executing and reporting on paid performance activity across Meta, Google, TikTok, Pinterest and affiliate channels. Support SEO and content initiatives by updating onsite content, reviewing keyword opportunities and contributing to seasonal campaign storytelling. Manage CRM campaign setup in Klaviyo across email, SMS and WhatsApp — including segmentation, scheduling, testing and basic performance reporting. Work with our Marketing team to brief assets and coordinate digital creative requirements. Support ecommerce operations including sales reporting, order monitoring and coordination with fulfilment teams. Review user behaviour and identify enhancement opportunities across conversion, navigation and the overall customer journey. Track and report on key ecommerce and digital KPIs to help guide decision making. About You You bring curiosity, energy and a proactive approach to digital. You are organised, switched on and enjoy working across multiple tasks at once. You care about accuracy, love understanding how things work behind the scenes, and take pride in keeping digital experiences clean, consistent and high-performing. You communicate clearly, follow through reliably and enjoy being part of a small, supportive team where can make a real impact. You will ideally have: 3 plus years' experience in ecommerce, digital marketing or a similar role. Experience using Shopify, Klaviyo, GA4 and social ad platforms (Meta, Google) is strongly regarded. Strong attention to detail and confidence working with data and reporting. A collaborative working style, with comfort partnering across Marketing, Retail and Operations. Experience with retail, gifting or premium consumer brands (advantageous but not essential). An interest in CRO, customer lifecycle marketing and refining the digital customer experiences. What We Offer Generous staff discounts on GODIVA products Health, wellbeing and personal development support Hybrid work model with Mondays, Wednesdays and Thursdays in the office Collaborative and supportive team environment If you are passionate about digital and want to contribute to one of the world’s most loved chocolate brands, we would love to hear from you. Please submit your resume and cover letter for consideration. #J-18808-Ljbffr