Customer Service Officers

Vor 3 Tagen

City of Melbourne, Österreich Cash Converters Vollzeit

Cash Converters is Australia's largest second-hand retailer with affordable personal finance solutions, giving our customers the freedom of choice. Our Perth Office is looking for a Full-time Customer Service Officer to join our team. Our Values Responsibility – We are clear, honest, and authentic. Perseverance – We show up with grit and determination. Equity – Everyday people helping everyday people. Potential – We innovate and we grow. Community – We do extraordinary things when we do it together. About the role Be the first point of contact for our customers via phone and email. Ensure that account notes are updated accurately to reflect all activity on a customer's account. Provide excellent customer service at all times, striving to find the best possible solution for customers. Work towards KPI's and goals to help drive the desired customer and business outcomes. Collaborate with and contribute to a positive team. About you An unwavering passion for customer service. Effective written and verbal communication skills. Excellent interpersonal skills. Outstanding attention to detail and organisational skills. Ability to work autonomously, as well as part of a team. What's on Offer Exclusive access to 'Cashies Rewards' featuring discounts and cash-back offers from over 400 retailers. Monday to Friday work schedule. Training provided with real career development opportunities. Paid parental leave. Salary packaging for a novated car lease available. Health insurance discounts. 30% in-store discount. Access to our wellness activities : Move, Munch, Money and Mind. We will start shortlisting for this position right away So, keep your phone nearby – you could be hearing from us soon. Founded in in Victoria Park, WA, Cash Converters has grown from a modest local business into a leading name in retail, pawnbroking and personal finance, celebrating 40 years of success and becoming an ASX-listed international company operating in 15 countries. Cash Converters supports diversity, inclusion and equal opportunity. We encourage people of all cultures, backgrounds, gender, age and sexual orientation. #J-18808-Ljbffr

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