Manager, SaaS Delivery

Manager, SaaS Delivery About Us: At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalized digital experiences that connect the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale. As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic. Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. They are the behaviors that bring our mission and vision to life, every day, in every interaction. As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences. Learn more at Sitecore.com. About the Role: The role of an experienced Lead Automation Engineer to spearhead the design, development, and implementation of comprehensive automation solutions for SaaS products. This role requires a developer leader who can architect scalable automation frameworks while managing a team of engineers to deliver robust, self-service provisioning capabilities. What You’ll Do: Strategic Leadership & Architecture Develop and execute enterprise-wide automation roadmaps aligned with business objectives Design comprehensive automation frameworks for multi-tenant SaaS environments Establish automation standards, best practices, and governance models Ensure all provisioning processes maintain security and compliance requirements Lead digital transformation initiatives for SaaS product delivery automations Technical Implementation & Development Develop Infrastructure as Code (IaC) solutions using Terraform Design and implement CI/CD pipelines for automated testing and deployment (Rundeck, Github Actions or Jenkins) Create custom automation scripts using Python, Go, or PowerShell Architect solutions on Azure Build automated rollback and disaster recovery capabilities SaaS-Specific Automation Solutions Create automated customer tenant provisioning workflows Implement database schema creation and application configuration automation Develop automated scaling solutions based on usage patterns and demand forecasting Build APIs for service provisioning Design security boundary establishment and multi-tenant isolation automation Team Leadership & Collaboration Lead and mentor a small team of automation engineers Provide technical direction and professional development opportunities Collaborate with DevOps, Platform Engineering, and Product teams Establish partnerships with Security, Compliance, and Operations teams Foster a culture of continuous learning and innovation Monitoring & Optimization Implement comprehensive monitoring and alerting systems Conduct regular automation performance assessments Establish KPIs and metrics demonstrating business value Optimize provisioning workflows for speed and reliability Drive continuous improvement initiatives What You Need to Succeed: Education & Experience Bachelor's degree in Computer Science, Engineering, or related field 5+ years experience in automation engineering, DevOps, or platform engineering 1+ years in leadership roles managing technical teams Proven experience with SaaS product development at enterprise scale Experience with multi-tenant architecture and customer onboarding processes Technical Skills Cloud Platforms : Expert-level proficiency in AWS, AzureDeep understanding of provisioning APIs and resource management Cloud cost optimization strategies Infrastructure as Code : Advanced experience with Terraform, Ansible for configuration management, modular and reusable template design Programming Languages : Python, Go, or similar languages; automation framework development; API integration solutions Containerization : Docker, Kubernetes CI/CD Tools : Github Actions, Jenkins, Rundeck, Azure DevOps Familiarity with Azure Foundry and AI apps such as RAG-based setups. SaaS & Platform Expertise Multi-tenancy and microservices architecture patterns API design and management (REST, GraphQL, API gateways) Database provisioning automation (SQL and NoSQL) Data isolation and security requirements understanding Leadership & Communication Proven ability to lead cross-functional initiatives Experience influencing stakeholders at all organizational levels Strong project management skills with Agile methodologies Excellent technical communication and documentation skills Experience with Jira, Confluence, or Azure DevOps Additional Skills That Could Set You Apart: Cloud Platform Certifications Microsoft Azure: Azure Solutions Architect Expert, or Azure DevOps Engineer Expert, Azure AI Engineer, Azure104 Automation & DevOps Certifications Infrastructure as Code: HashiCorp Certified Terraform Associate or Professional Container Orchestration: Certified Kubernetes Administrator (CKA) or Certified Kubernetes Application Developer (CKAD) CI/CD: Github Actions Certified Containerization: Docker Certified Associate Security & Compliance Certifications Security Management: CISSP or CISM Advanced Certifications HashiCorp Certified Vault Associate (secrets management) Certified ScrumMaster (CSM) or PMP ITIL Foundation certification Red Hat Certified Specialist in Ansible Automation Specialized Experience GitOps methodologies (ArgoCD, FluxCD, Jenkins X) Monitoring platforms (Prometheus, Grafana) Secrets management (HashiCorp Vault, Azure Key Vault) Industry Experience Previous experience in SaaS companies with complex provisioning requirements Understanding of compliance frameworks (SOC 2, ISO 27001, GDPR) Experience in regulated industries (financial services, healthcare) Startup to enterprise scaling experience Success Metrics Reduce manual intervention in provisioning processes by 80%+ Decrease customer onboarding time from days to hours Achieve 99.9% automation success rates Lead team development and maintain high retention rates Deliver automation solutions contributing to measurable revenue growth Improve customer satisfaction scores related to provisioning speed Why Sitecore? At Sitecore, we offer a vibrant work culture, a collaborative environment, and the opportunity to work on products that shape digital experiences globally. We’re dedicated to fostering growth, innovation, and a commitment to our employees’ professional and personal development. Be part of a visionary, innovation-driven team shaping the next era of AI-powered content management in a leading composable DXP. Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic. #J-18808-Ljbffr