Front Office Receptionist

Vor 3 Tagen


Wollongong City Council, Österreich Mantra Group Vollzeit

Employment Type: Part-time or Casual (20–38 hours per week) Mantra is a recognised hospitality brand offering hotels, resorts, and self-contained apartments across Australia and New Zealand. Positioned in the mid-scale to premium segment, Mantra caters to business travellers, holidaymakers, families and long-stay guests with flexible and well-designed accommodation options. Mantra Wollongong is a contemporary 4-star aparthotel located in the heart of Wollongong’s CBD. We are currently seeking an enthusiastic and service-driven Front Office Receptionist to join our professional and friendly team. About the Role This position is responsible for all aspects of front office operations and guest services. Key duties include: Providing warm, personalised and professional service to every guest Managing check-in, check-out and daily reception desk operations Responding to accommodation enquiries via phone, email, and in person Processing reservations and ensuring accurate data entry Promoting hotel facilities and driving accommodation sales Assisting both corporate and leisure guests with information about hotel amenities and local attractions Coordinating with housekeeping and other departments to ensure smooth daily operations This is a hands-on, customer-facing role requiring confidence, professionalism and a genuine passion for hospitality. About You — The Ideal Candidate You will bring: A strong passion for customer service and creating positive guest experiences Excellent communication, interpersonal and time-management skills Confidence in promoting and upselling accommodation and hotel services Accuracy and attention to detail when handling reservations and payments A polished, well-presented and professional manner Experience with front office systems (Opera or similar) — desirable Previous hotel, tourism, travel, or customer-facing experience (hospitality or retail) — highly regarded A team-oriented approach and willingness to support colleagues You must be available to work shifts, weekends and public holidays and hold full work entitlements in Australia. What We Offer This role provides a fantastic opportunity to join a well-established team under the highly successful Accor brand. You will enjoy: Excellent working conditions and a supportive workplace culture Corporate uniform provided Staff recognition programs and additional rewards Training and career development opportunities If you are enthusiastic, motivated and looking to grow your career within a globally respected hotel group, we would love to hear from you. #J-18808-Ljbffr



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