Claims Consultant

As the largest provider of boat insurance in Australia, Club Marine has been protecting the needs of boat enthusiasts since 1959. We’re actively involved in the boating community and committed to helping our customers take the worry out of boating, so they can enjoy their time on the water. Underwritten by Allianz Australia Insurance Limited, a member of the global Allianz Group, Club Marine is backed by one of Australia’s largest general insurers. Join us and be part of a passionate team dedicated to making boating enjoyable and worry-free for everyone. What if you could put the customer at the heart of everything you do? We are currently seeking an energetic and passionate individual to join our National team as a Claims Consultant . Working in a team of Claims Specialists, you will be part of a supportive team pursuing excellence in customer service. As a Club Marine Claims Consultant , you'll be there to assist our customers when they need us most. You will demonstrate strong problem‑solving skills and strive to meet our customer's expectations by ensuring a professional and courteous experience is delivered to every customer. About the role: Processing all incoming insurance claims in accordance with legislative requirements Provide timely and effective responses to customer enquiries Develop customer relationships, understand requirements, and deliver a positive trusted customer experience Deliver consistent and appropriate high level of customer service at all touch points About you: Demonstrate enthusiasm and ability to optimise business value to customers by delivering a positive customer experience Technical knowledge of relevant lines of insurance and associated legislation Excellent verbal and written communication skills Proactive approaches to problem solving with strong decision‑making capabilities Ability to recognise, avert, manage, and escape conflicts High attention to detail by completing tasks with thoroughness and accuracy Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands General knowledge of boats will be highly regarded A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape Benefits and perks Inclusive Culture: Join a supportive, open‑minded team focused on customer outcomes, bringing your authentic self to work every day Flexible Work‑Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources Financial and Well‑being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program—own a piece of your employer For more details about our benefits, visit the Allianz Careers site About our culture At Club Marine, we care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work. We’re committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential. Adjustments and support If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation. Join us. Let’s care for tomorrow. #J-18808-Ljbffr