Aps3 Participant Support Officer

vor 1 Woche

Shepparton, Österreich Randstad Australia Vollzeit

APS3 Participant Support Officer - Shepparton Are you passionate about making a difference in the lives of Australians with disabilities? We are seeking dedicated and motivated APS3 Participant Support Officers to join the team. Hourly Rate: $ Super Contract Length 12‑month assignment with the possibility of extension Full‑Time Hours 8:30am to 4:30pm, Monday to Friday; Onsite all 5 days Location Shepparton Australian Citizenship is required Responsibilities Providing high‑quality customer service as the first point of contact and resolution for participants, customers and stakeholders in person at front in house, over the phone and via email. Resolving customer enquiries where there may not be clear advice, guidance or scripts and/or referring for response by appropriate team, government or community service as per the work instructions, operational guidelines and ministerial direction. Triaging moderately complex enquiries to the appropriate team. Managing and resolving participant matters as per work instructions, operational guidelines and ministerial direction. Making outbound calls to NDIS participants, providers and other stakeholders. Undertaking suitability assessments for entry and exit into specialist planning streams. Managing inboxes, including triaging, and making decisions on priority and escalated participant matters and referring to appropriate service delivery teams. Assisting project‑management activities, such as the development of project plans, providing advice, assisting with research and analysis and supporting regular project reporting. Assisting and researching solutions for moderately complex issues, including participating in risk‑management analysis ensuring priorities and timeframes are met. Working collaboratively in a team environment, providing feedback, contributing to process improvement, team activities and on‑the‑job support. Desirable Skills Empathy and excellent customer‑service skills for handling sensitive or challenging conversations. Problem‑solving and decision‑making based on evidence and sound judgment. Ability to manage multiple tasks, meet deadlines and adhere to schedules. Ability to adapt to change and work in dynamic environments. How to Apply If you're ready to make a meaningful impact, we want to hear from you Apply directly using the link provided or by submitting your CV. For confidential discussion, please don't hesitate to contact me : Applications for this role close at 12pm on 1st October At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. #J- #J-18808-Ljbffr

  • APS3 Participant Support Officer

    vor 2 Wochen

    Shepparton, Österreich Randstad Vollzeit

    APS3 Participant Support Officer - Shepparton Are you passionate about making a difference in the lives of Australians with disabilities? We are seeking dedicated and motivated APS3 Participant Support Officers to join the team. Hourly Rate: $37.36 + Super Contract Length: 12-month assignment with the possibility of extension Full-Time Hours: 8:30am to...

  • Participant Support Officer — Frontline Help

    vor 1 Woche

    Shepparton, Österreich Randstad Australia Vollzeit

    A leading recruitment agency in Shepparton is looking for dedicated APS3 Participant Support Officers to provide essential customer service for individuals with disabilities. The role involves resolving enquiries, triaging issues, and managing participant matters effectively. Ideal candidates will possess strong empathy, problem-solving abilities, and the...

  • Support Worker for Participant Support Role

    vor 60 Minuten

    Shepparton, Österreich Remonta Services Vollzeit

    Support Worker for Participant Support Role HIRING: Support Worker for a participant in Shepparton, VIC We’re searching for a female support worker with experience in capacity building to support a participant in Shepparton, VIC. Schedule: Monday‑Friday (weekly) 2 hours. Must have: Experienced support worker. Tasks include: Assistance to develop...

  • Inclusive Work Mentor: Empower Participants

    vor 2 Wochen

    Shepparton, Österreich CVGT Vollzeit

    A leading employment services provider in Shepparton is seeking a Work Support Mentor to assist individuals with disabilities in sustaining their employment. This role involves providing tailored support, fostering employer relationships, and enhancing participant independence. The ideal candidate has a relevant certificate or diploma and excels in...

  • Accounts Officer

    vor 3 Wochen

    Shepparton, Österreich Shepparton Access Vollzeit

    Shepparton Access is a not-for-profit, innovative Learning and Lifestyle Hub, that has been supporting adults with disability in the Shepparton region for over 30 years. Our group funded education and training programs support participants to be engaged in the community, build independence, and pursue employment to achieve their goals and aspirations....

  • Experienced NDIS Support Coordinator

    vor 1 Stunde

    Shepparton, Österreich Future Focus Group Vollzeit

    Support Coordinator – Goulburn Valley (Shepparton, Euroa, Cobram) for immediate start Are you an experienced NDIS Support Coordinator or Social Worker ready to make a real impact in your community? Future Focus Support Coordination is seeking a skilled, motivated professional to join our team in the Goulburn Valley. This is your chance to step into a...

  • Work Support Mentor

    vor 2 Wochen

    Shepparton, Österreich CVGT Vollzeit

    $67,000 - $72,315 p/a + super + salary sacrificing CVGT Employment is entering an exciting new chapter with the launch of the Inclusive Employment Australia (IEA) program - an evolution in how we support people with disability, injury, or health conditions to find meaningful, sustainable work. As part of this transformation, we’re seeking a Work Support...

  • Specialist Support Coordinator

    vor 2 Wochen

    Shepparton, Österreich 360 Health Management Vollzeit

    At 360 Health Management, we believe in empowering people to live their best lives. As a Specialist Support Coordinator, you’ll work closely with participants who have complex needs (Level 2 and 3 NDIS participants) — helping them navigate services, achieve their goals, and build capacity for independence. You’ll join a warm, collaborative, and...

  • Afternoon Recreation Program

    vor 1 Stunde

    Shepparton, Österreich FamilyCare Vollzeit

    Afternoon Recreation Program - Gaming Support FamilyCare offers a volunteer role to support staff and young participants aged 13–17 in our Afternoon Recreation Program. Responsibilities Share gaming knowledge with participants. Support participants with their gaming activities. Assist staff during after-school hours. Commitment Regular – less than...

  • Behaviour Support Practitioner

    vor 3 Stunden

    Shepparton, Österreich Everyday Independence Vollzeit

    Job title - Behaviour Support Practitioner Location - Shepparton Employment Type - Full time or Part time (4 days per week) Salary - $90,000 - $110,000 includes annual leave loading & superannuation + vehicle options + mobile + laptop About Everyday Independence With over 40 hubs across Australia, Everyday Independence is a dynamic allied health organisation...